Tele-Caller

6 hours ago

Mumbai, Maharashtra, India Zigsaw Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Job Role and Designation: Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT
Desired Skills:
  • Fluency in English, Hindi, Kannada, Telugu, Tamil & Gujarati
  • Persuasion skills
  • Rapport building skills
  • Telephone etiquette
  • Meeting Etiquette
  • Listening skills
  • Questioning skills
  • Microsoft Word, Excel and PowerPoint
  • Internet usage, Data Management
  • Call-Centre Experience
Job Responsibilities:
  • Attending Inbound Calls
  • Acknowledging non-voice queries in 30 Minutes
  • Identifying their NDPs and providing solutions
  • Timely Closures
  • Continuous Learning to Improve Personality Development
  • Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
  • Attending Inbound Calls
  • To Pick up calls in 5 Seconds
  • To increase FTR ratio by providing First Time Correct Solutions
  • Understand the current NDPs of the customer
  • Maintaining the database on the internal templates of the organization
  • Follow the Calling and communication scripts approved by the Company
  • Send daily activity reports to the manager.
Client Co-ordination
  • Write emails and make calls professionally to record all discussions with the client for queries and follow-up
  • Being the communication bridge between the client and the internal stakeholders
Interview Round Details: (A) Round One - Telephonic Round (B) Round Two - Interview with CEO / Director   Offer Terms and Conditions CTC Range: 2.0 Lakhs to 4.00 Lakhs per annum Notice Period: 2 Months Probation Period: 06 Months Working Days: 06 Days Working i.e. Mon to Sat

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