Call Audit

3 days ago

Delhi, Delhi, India Guiding Light Education Technologies Pvt Ltd (Sarrthi IAS) Full time ₹ 3,60,000 - ₹ 4,20,000 per year

We're looking for a Call Audit & Training Specialist to join our team and help optimize our sales processes.

Key Responsibilities:

  • Monitor the quality of inbound and outbound calls.
  • Evaluate communication quality and customer experience
  • Provide feedback and highlight strengths & identify areas for improvement.
  • Prepare weekly/ monthly reports for sales leadership & recommend updates to scripts/ workflow.
  • Conduct training sessions for new employees
  • Provide ongoing training, coaching & refresher sessions to improve call quality and performance

Requirements

  • 1–2 years of experience in sales analysis/ call audit
  • Strong listening and communication skills
  • Good command over Excel / Google Sheets
  • Basic understanding of UPSC
  • Ability to identify gaps and suggest actionable improvements
  • Laptop is mandatory

Send your resume to with the subject- "Application for Call Audit & Training Specialist"

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

  • Call Audit

    3 days ago

    Delhi, Delhi, India d6680d6c-cd53-40bf-8a63-58938b881ecb Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Location:Karkardooma, DelhiWe're looking for aCall Audit & Training Specialistto join our team and help optimize our sales processes. Key Responsibilities:Monitor the quality of inbound and outbound callsEvaluate communication quality and customer experienceProvide feedback and highlight strengths & identify areas for improvementPrepare weekly/ monthly...

  • Call Quality Analyst

    7 days ago

    Delhi, Delhi, India Hcxp Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

  • Quality Analyst

    1 day ago

    Delhi, Delhi, India 980a84be-54e4-40e5-8c36-276d65e3e43a Full time ₹ 25,00,000 - ₹ 45,00,000 per year

    Responsibilities:* Conduct call audits & monitoring* Ensure compliance with banking standards* Manage debt collection process* Maintain high call quality* Collaborate on debt recovery strategies

  • Quality Analyst

    1 week ago

    Delhi, Delhi, India Star Health Insurance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description : Quality AnalystRESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHTMEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOURROLES AND RESPONSIBILITIES:-IMPLEMENT AND MONITOR CALL...

  • Accountant -- CA Inter / CA

    1 week ago

    Delhi, Delhi, India GSS Partner Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Required Candidate with skill in Taxation and Auditing must be CA Inter (1 Opening ) And required CA (1 Opening)DONT WANT OTHER QUALIFIFACTIONInterested candidate call or whats app on

  • Stock Boy at Clothing Warehouse

    4 days ago

    Delhi, Delhi, India SBJ House Of Luxury Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    KRA: Warehouse Stock Management Clothing Section Call at Maintain & organize clothing stock . Ensure proper labeling, folding, and placement of garments.Support in stock audits.Maintain cleanliness & Assist in dispatch.

  • Operations Manager

    2 weeks ago

    Delhi, Delhi, India National Institute for Smart Government (NISG) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesEnsure setting up of a strong mechanism for resolution of enquiries, complaints and requests pertaining to various aspects of ABDM through timely liaoning with respective ABDM module/workstream teams.Ensure compliance of call centre service provider team with respect to agreed Key Performance Indicators, Service Level Agreements and...

  • Quality Auditor

    1 week ago

    Delhi, Delhi, India Shree Worstex Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Conduct quality audits of customer service interactions, loan processing calls, and financial advisory communication.Analyze customer engagement patterns and provide actionable feedback to improve service quality and operational efficiency.Collaborate with customer support, collections, and operations teams to implement process improvements that enhance...

  • Talent Manager

    7 days ago

    Delhi, Delhi, India MUSICAL DREAMS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMusical Dreams is a company that brings innovative concepts to Dance, Drama, Music, Creativity, and Entertainment, achieving significant milestones in Performing Arts and Events & Entertainment. The company operates under three verticals: Artistic Development Academy, Talent Management Agency, and Entertainment Production House. Musical...

  • Sr. Accounts Executive

    5 days ago

    Delhi, Delhi, India Proactive Consultancy Full time ₹ 4,80,000 - ₹ 5,40,000 per year

    Dear candidates,We are hiring Sr Accounts ExecutiveLocation - Punjabi Bagh, DelhiQualification - CA pursuing (Left)Experience yrsSalary- 40k - 45kFinalization of Balance Sheet, Preparation of Tax Audit Reports, Reconciliationof various Statutory Compliances, Compliance with Accounting Standard andSchedule VI, Physical Verification of Inventory and Fixed...