Quality Analyst

Company Description helps brands scale their businesses worldwide by enabling cost-effective product exports. With a comprehensive cross-border shipping dashboard, businesses can simplify global shipping and grow internationally. offers services with no minimum order commitment, real-time tracking, effortless customs clearance, and free insurance coverage....

Quality Analyst – Call CenterJob Summary:We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our call center team. The QA will be responsible for monitoring and evaluating inbound and outbound customer interactions to ensure service excellence, policy compliance, and continuous improvement. The ideal candidate will have a keen ear...

Job Description : Quality AnalystRESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHTMEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOURROLES AND RESPONSIBILITIES:-IMPLEMENT AND MONITOR CALL...

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

Required Bilingual ( Spanish n English ) Quality AnalystLocation - DelhiExperience - min 1 year in Quality Analyst only from US Travel Domainsalary upto 45kNight shift Contact FATIMA

QualificationsBachelors degree in any discipline1-3 years of experience as a Quality Analyst in a call center, BPO, or inside sales environment (travel industry experience is a plus)Excellent listening and analytical skillsStrong written and verbal communicationAbility to deliver constructive feedback in a motivating mannerFamiliarity with CRM and call...

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

Location:CR Park, New DelhiExperience:1–2 YearsJob Type:Full-timeSalary: LPADepartment:Quality Assurance / Software TestingReports To:QA Lead / Test ManagerJob Summary:We are looking for a detail-oriented and motivatedJunior Software Testerwith 1–2 years of experience to join our Quality Assurance team. The ideal candidate will assist in testing...

ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

Role Description-• Audit and evaluate inbound and outbound calls, emails, and chat interactions.• Assess agent performance based on established quality guidelines and key performanceindicators (KPIs).• Document and provide constructive feedback to Customer Support Team.• Identify trends and recommend areas for improvement in processes and customer...