Assistant Vice President
2 days ago
Assistant Vice President - CCRP Validation
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for managing employees for Governance of complaint management across organization.
Role Accountability
- Develop comprehensive Quality management framework for the team to drive accurate validations of complaints at the organization level
- Design "to be" SOP for complaints and ensure accurate/complete reporting of complaints for the business
- Ensure revalidation of complaints received across organization (Internal and External Complaints) as per the designed SOP for complaints
- Ensure calibration of complaints identified during revalidation with other functions
- Feedback sharing with the responsible functions for accurate validation
- Ensure MIS & Reporting of Revalidation
- Ensure creation of new complaint categories as per changing business requirement and review of existing complaint categories
- Ensure Complaint Registration Process is in accordance to the complaint management SOP
- Ensure accurate and timely Complaint resolution and monitoring of resolution
- Work with various functions for improvement of resolution accuracy
- Drive process changes for enhanced customer experience through complaint resolution
- Focus on reduction of Gross complaint volumes for the business
- Drive closure of ATR received from Board Appointed committee regarding complaints
- Ensure process documentation and compliance adherence
Measures of Success
- Complaint resolution Rate
- Reduction in no. of complaints
- No adverse observations in internal/external audits
- Process adherence as per MOU
Technical Skills / Experience / Certifications
- Understanding of credit card industry landscape
- Understanding of customer service processes
- Knowledge of regulatory framework
Competencies critical to the role
- Detail Orientation
- Analytical Ability
- Process Orientation
- Market Awareness
Qualification
MBA in any discipline
Preferred Industry
FSI
Experience LevelExecutive Level-
Assistant Vice President
1 day ago
Gurgaon, Haryana, India GC Technologies Pvt Ltd Full time ₹ 15,00,000 - ₹ 37,00,000 per yearAssistant Vice President - O2C - Lean & Digital Transformation (Manufacturing)Must Have Skills: OTC, Lean Six Sigma, Lean Digital Transformation, AR, Cash, Collections, OTCLocation : Gurugram - WFONP : upto 90 daysExperience : 12 to 15 yrsBudget : Max 37 LPAGenpact - FulltimeShift Timings: Global Shift HoursDetail - Interview Rounds :Technical Panel...
-
Assistant Vice President
3 days ago
Gurgaon, Haryana, India Winning Minds LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionWinning Minds LLP is an HR venture with a presence in India, UAE, Philippines, South Africa, and the United States. We offer tailored HR solutions with a focus on talent and development services, specializing in retained and exclusive search for mid to leadership positions. Our global partners provide expert local knowledge and support...
-
Gurgaon, Haryana, India ManasaMitr Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description – Assistant Vice President (Business Development)Position: Assistant Vice President – Business DevelopmentExperience: 5–10 yearsLocation: GurugramRole Overview:We are looking for a dynamic and driven professional to join as Assistant Vice President – Business Development, responsible for originating and managing debt syndication...
-
Assistant Vice President
1 day ago
Gurgaon, Haryana, India GC Technologies Pvt Ltd Full time ₹ 40,00,000 - ₹ 70,00,000 per yearAssistant Vice President - O2C - Lean & Digital Transformation (Manufacturing)Must Have Skills: Hi-Tech Software Lean Six Sigma, Lean Digital Transformation,Location :Hyderabad, Hafeezpet -Hybrid work setup (at least 3x a week in the office)NP : upto 90 daysExperience : 12 to 15 yrsBudget : Max 37 LPAGenpact - FulltimeShift Timings: Global Shift HoursDetail...
-
Senior Assistant Vice President
2 weeks ago
Gurgaon, Haryana, India EXL SERVICES Full time ₹ 20,00,000 - ₹ 25,00,000 per yearSenior Assistant Vice President Role can comprise of the below responsibilities –New feature development Solving the bugs/defects in E1,E2,E3 Deployment and modifying the existing pipeline Adding new methods like filter for specific documents chat, find data strategies, explain schema, document summarization, chunk overlap,...
-
Vice President
3 days ago
Gurgaon, Haryana, India AIHP Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCompany DescriptionAIHP is a pioneering entity known as "India's First Corporate Landlord," offering comprehensive solutions for workplace environments. With nearly half a million square feet of commercial real estate in Gurgaon, AIHP specializes in conceptualization, design, architecture, manufacturing of furniture, and office fit-outs. Our unique approach...
-
Vice President
7 days ago
Gurgaon, Haryana, India Three Across Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title:Vice President - Enterprise Transitions (FMCG/ CPG, Retail OR Healthcare)Location:Gurugram, HRJob Type:Full-TimeExperience Required:17+ Years of ExperienceAbout the Role:We are seeking a dynamicVice President – Transitionsto lead large-scale transformation and transition programs across domains. This is a strategic leadership role responsible for...
-
Vice President
1 week ago
Gurgaon, Haryana, India Three Across Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title:Vice President - Enterprise Transitions (Multi Million-Dollar Portfolio)Location:Gurugram, HRJob Type:Full-TimeExperience Required:17+ Years of ExperienceAbout the Role:We are seeking a dynamicVice President – Transitionsto lead large-scale transformation and transition programs across domains. This is a strategic leadership role responsible for...
-
Assistant Vice President
7 days ago
Gurgaon, Haryana, India Genpact Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAssistant Vice President - Transitions -CPG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help...
-
Gurgaon, Haryana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAssistant Vice President – Specialty InsuranceAssistant Vice President – Specialty Insurance -INS Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of...