Field Technical Service Executive

1 day ago


Kozhikode, Kerala, India Apollo Tyres Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.

Job Title: Field Technical Service Executive

Location: Calicut

Reports to (Position): Regional Field Technical Manager

Department/Function:

Major Responsibilities:

1. Claim and complaint management

2. Product feedback to R&D and Sales

3. Demand Generation Activities

4. Training – of internal and external staff

5. Market Intelligence – current practices by the competition, latest trends in customer service and customer experience

6. Implementation of Marketing and Service Initiatives

7. Sales support – support sales team in timely customer complain resolution, sales generation through customer activities etc

Skills:

1. Awareness of Sales Processes and Systems

2. Knowledge of market assessment/ demand estimation techniques

3. Knowledge of mechanisms for brand building, marketing communication and promotional activities

4. Product Knowledge

Relevant Experience:

4-6 years

Education Qualification(s):

B.Tech



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