Manager - Procurement

Job Title: Manager -Procurement - Property & Facilities Management (Malls)

Department: Operations

Location: Jasola, New Delhi

Job Summary:

The Manager -Procurement Property & Facilities Management will lead and oversee the end-to-end procurement activities across a portfolio of malls. This role ensures strategic sourcing, cost-effective purchasing, vendor management, and contract negotiations for all property management and facilities-related requirements, including maintenance, repairs, security, cleaning, energy, capex works, asset upgradation and fit-outs etc. The ideal candidate brings deep knowledge of mall operations, strong vendor networks, and the ability to drive value through effective procurement strategies.

Key Responsibilities:

Strategic Procurement & Sourcing

• Develop and implement procurement strategies aligned with mall operations and business goals.
• Lead sourcing initiatives for FM services (MEP, housekeeping, and security), equipment, utilities, AMC contracts, and project-based requirements (renovation, fit-outs, etc.).
• Conduct market research and benchmarking to identify best-in-class suppliers and innovations in FM services.

Vendor & Contract Management

• Build and manage a network of reliable, compliant vendors across relevant service categories.
• Negotiate and manage service-level agreements (SLAs), performance metrics, warranties, and penalties.
• Monitor supplier performance through KPIs, audits, and feedback from property teams.

Cost Optimization & Budget Control

• Develop annual procurement budgets for mall operations and capex projects.
• Identify and drive cost-saving opportunities without compromising service quality or compliance.
• Track procurement expenditures, ensure adherence to budgets, and produce regular spend reports.

Policy, Compliance & Risk Management

• Ensure procurement practices comply with legal, regulatory, and internal governance standards.
• Standardize contracts and procurement processes across the mall portfolio.
• Mitigate risk through thorough due diligence, insurance verifications, and compliance tracking.

Operations and Maintenance Procurement

• Support property management and facilities teams in procuring materials and services for:

• HVAC, elevators, fire safety, plumbing, lighting, and energy efficiency projects.

• Capex and minor renovation works across tenant and common areas.

• Coordinate with technical, operations and Food court team to define specifications and timelines.

• Finalize AMCs at enterprise level. Negotiating well in the procurement of consumables and services and finalize the rate card based on the consumption pattern.
• Release annual POs for Fixed procurement.

Cross-Functional Collaboration

• Work closely with mall management, finance, technical teams and legal for seamless procurement execution.
• Serve as a key decision-maker in procurement planning for major refurbishments.

Key Requirements:

Education:

• Degree/Diploma in Electrical or Mechanical engineering or bachelors degree in supply chain, Business administration, commerce or related field.

Experience:

• 10+ years of procurement experience, with at least 5 years managing procurement for Mall or large commercial property operations.
• Strong Vendor base in North India and knowledge of FM categories and contract negotiation.

Skills:

• Excellent negotiation, communication, and stakeholder management skills.
• Familiarity with procurement systems (SAP, etc.).
• Strategic thinking with hands-on execution ability.
• Strong financial acumen and analytical skills.

Key KPIs:

• Procurement cost savings vs. budget
• Vendor performance and SLA adherence
• Compliance with procurement policies
• Timely execution of capex and O&M contracts
• Stakeholder satisfaction (property management teams)