Quality Analyst
1 week ago
About the Role: We are seeking a detail -oriented and proactive Inside sales manager with at least 3 to 5 years of experience in inside sales. The ideal candidate will be responsible for monitoring and evaluating of calls from the business development (BD) and customer relationship management (CRM) teams to ensure quality standards are met. This role involves identifying gaps in call handling, analyzing performance metrics, and implementing effective solutions to enhance overall sales process efficiency. Key Responsibilities:Review and analyze calls from BD and CRM teams to assess quality and adherence to company standards.Identify areas where call handling and communication are lacking or can be improved.Collaborate with sales and CRM teams to provide actionable feedback and coaching for performance enhancement.Develop and implement process improvements to optimize inside sales workflows.Maintain detailed records of call evaluations, findings,and recommended solutions.Work closely with team leads and management to align quality standards with business objectives.Monitor key performance indicators related to call quality and sales effectiveness. RequirementsMinimum 5 years of experience in inside sales, preferably with exposure to call quality monitoring and process coordination.Strong analytical skills with the ability to assess call recordings critically.Good communication and interpersonal skills to provide constructive feedback.Any graduate (preferable B -tech)Female Candidate only.
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Quality Assurance Analyst
7 days ago
Kolkata, West Bengal, , India 2coms Full time ₹ 12,00,000 - ₹ 36,00,000 per yearQuality Assurance Analyst - 5 yrs. Automation Testing , Selenium/Pentaho/ Power Builder+ Microsoft Database knowledge, SQL Experience in Automation testing at project level, able to write samplequery to find the duplicate elements from a table, indexing in Database Develop test plans, test cases and test scripts to ensure that all requirements...
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Quality Analyst
2 weeks ago
Salt Lake, Kolkata, West Bengal, India Fastinfo legal services pvt ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob description for Quality AnalystThe Quality Analyst (QA) is responsible for monitoring and evaluating inbound and outbound calls to ensure performance standards, customer experience, and compliance guidelines are met. The QA will provide actionable insights, feedback, and recommendations to agents and team leaders, aiming to improve service quality, agent...
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Quality Analyst
2 weeks ago
Kolkata, West Bengal, India FastInfo Full time ₹ 2,16,000 - ₹ 2,40,000 per yearWe're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...
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Quality Analyst
2 weeks ago
India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Analyst
1 week ago
Kolkata, West Bengal, India Black And White Business Solutions Full time ₹ 35,00,000 - ₹ 65,00,000 per yearAbout ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title :Team LeadQuality AnalystProcess TrainerQualification :Only Graduates**NOTE: Walk-in interview will be in Kolkata but work location will be Hyderabad / Bangalore**Relevant Experience :Quality Anlayst- 4 + year exp in International customer serviceProcess Trainer- 2+...
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Quality Analyst
1 week ago
Kolkata, West Bengal, India Gear Full time ₹ 4,50,000 - ₹ 7,50,000 per yearQuality AnalystJob description. If Interested share your resume at recruitment-PURPOSE OF THE POSITIONThe Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes. The QA monitors...
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Quality Analyst
3 days ago
West Mambalam, Tamil Nadu, India Stellar Technologies Full timeWe are seeking a detail-oriented and analyticalQuality Analystto ensure that our software solutions meet the highest standards of quality, usability, and performance. The role involves designing and executing test plans, identifying and tracking defects, and collaborating closely with development teams to enhance product reliability and ensure quality...
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Quality Analyst
3 weeks ago
Kolkata, India Acme Services Full timeJob Description We are actively seeking a highly analytical and detail-oriented Quality Analyst to join our client's team through Acme Services. This pivotal role is responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and contributing to enhanced performance and customer satisfaction. The ideal...
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Senior Quality Analyst
7 days ago
Kolkata, West Bengal, , India Innofied Full time ₹ 5,00,000 - ₹ 15,00,000 per yearKey Job Responsibilities:Review project requirements, specifications and technical design documents to generate test plans.Create detailed, comprehensive and well -structured test plans and test cases.Do Manual and Automation testing of Web application and Mobile application.Estimate, prioritize, plan and coordinate testing activities.Design, develop and...
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Calling Quality Analyst
4 days ago
kolkata, India FastInfo Full timeHIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...