Area Operations Manager

23 hours ago

Vijayawada, Andhra Pradesh, India Capri Global Housing Finance Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role & responsibilities:

Key Responsibilities:

  • Manage loan operations for Mortgage Loan products across multiple branches within the area.
  • Ensure accurate and timely loan processing, documentation, disbursement, and repayment monitoring.
  • Drive adherence to regulatory, compliance, and internal audit standards.
  • Streamline and monitor operational processes to enhance efficiency and reduce turnaround time (TAT).
  • Collaborate with sales, credit, and legal teams to ensure seamless end-to-end loan operations.
  • Implement and monitor quality checks to ensure error-free documentation and disbursals.
  • Handle customer escalations related to loan operations and provide effective resolutions.
  • Develop and train branch operations teams on policies, systems, and process changes.
  • Analyze MIS reports, portfolio performance, and operational KPIs; take corrective action where required.
  • Drive initiatives for digitization, automation, and process improvements in mortgage loan operations.

Key Skills & Competencies:

  • Strong understanding of loan operations, especially in Mortgage Loans / Housing Loans / LAP.
  • Knowledge of credit policies, KYC norms, legal & technical documentation in mortgage lending.
  • Excellent people management and team leadership skills.
  • Strong analytical and problem-solving ability.
  • Proficiency in MIS, MS Excel, and loan management systems (LMS).
  • Customer-centric approach with strong communication and interpersonal skills.

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