Strategy & Partnerships Associate

14 hours ago

Bengaluru, Karnataka, India Kapture CX Full time
At Kapture CX, we are looking for an Strategy & Partnerships Associate in our Strategy & Partnerships team.
Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

This role sits at the heart of how Kapture thinks, positions, and grows. As an Analyst – Strategy & Partnerships, you will work on high-impact, open-ended problems that shape our customer narrative, partnerships, and strategic direction—while collaborating closely with senior leadership.

Sounds interesting?
Here's a more detailed description of what you will do in this role:

You will conduct deep research on customers, partners, competitors, industries, and market trends to uncover sharp insights

You will translate insights into compelling narratives and collaterals such as decks, briefs, and POVs that influence decisions

You will support customer and partner engagements through preparation, strategic inputs, and follow-ups

You will work on ambiguous, open-ended problem statements with evolving context and limited structure

You will take ideas from 0 to 1 with a strong bias toward execution, working closely with leadership and cross-functional teams

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You are trusted as a go-to problem solver—someone who brings clarity to ambiguity, adds strategic depth to discussions, and consistently drives ideas to execution.

What would make you a good fit for this role?
Here are the basic requirements:

You take high ownership and responsibility beyond your formal mandate

You bring strong analytical rigour to understand customer problems and business context

You communicate clearly, think in a structured manner, and write with precision

You are comfortable operating in fast-paced, high-stakes, and ambiguous environments

What are the most critical skills for this role?

You excel at research, synthesis, and insight generation

You can build crisp narratives and strategic storylines

You think from first principles and break down complex problems logically

You collaborate effectively with senior leaders, peers, and external stakeholders

You will have an advantage if you:

You have prior exposure to startups, strategy, GTM, or early-stage teams

You have supported leadership-facing or client-facing strategic initiatives

You enjoy working on unstructured problems and building from scratch

You bring a strong execution mindset alongside strategic thinking

Why should you be interested?
Here's what you will gain from this role:

Direct exposure to company strategy, partnerships, and leadership decision-making

A steep learning curve with meaningful ownership early in your career

The opportunity to shape narratives and influence how Kapture shows up to customers and partners

Hands-on experience working at the intersection of strategy, execution, and growth

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