Asterisk VoIP Developer
1 day ago
1. System Development & Configuration
- Design, develop, and deploy solutions using Asterisk, FreePBX, Vicidial, GoAutoDial, or similar platforms.
- Create and maintain dial plan logic, IVR menus, and call routing scripts.
- Implement and configure SIP trunks, PRI lines, gateways, and SBCs.
- Develop custom Asterisk AGI/ARI scripts using Python, PHP, or
- Integrate Asterisk with CRM systems, APIs, or databases (MySQL, PostgreSQL).
2. Dialer Management
- Configure and optimize predictive, progressive, and manual dialers for maximum efficiency.
- Manage campaign setup, call pacing, and list management for outbound processes.
- Monitor call success rates, agent utilization, and drop ratios, and tune dialer performance.
- Develop custom reports and dashboards for operations and management teams.
3. Maintenance & Troubleshooting
- Monitor real-time call flow, logs, and server performance.
- Troubleshoot SIP registration, codec, and NAT issues.
- Maintain system uptime and ensure redundancy, failover, and data backups.
- Manage call recordings, storage optimization, and log retention.
4. Security & Compliance
- Implement security measures such as firewall rules, IP whitelisting, and TLS/SRTP encryption.
- Prevent toll fraud and unauthorized access.
- Ensure compliance with TRAI/DND regulations and data privacy policies.
5. Collaboration & Support
- Work closely with network, CRM, and database teams to ensure smooth integration.
- Support operations and QA teams in diagnosing call-related issues.
- Train and guide support staff for basic troubleshooting.
6. Innovation & Optimization
- Research and implement new VoIP tools, dialer algorithms, and open-source solutions.
- Improve system scalability and performance to support large-scale campaigns.
- Automate repetitive tasks using scripts or APIs.
Technical Skills Required:
- Strong knowledge of Asterisk, Vicidial, FreePBX, and SIP protocols.
- Experience with Linux administration (CentOS/Ubuntu).
- Scripting: Bash, Python, PHP, or
- Knowledge of MySQL/PostgreSQL databases.
- Familiarity with networking concepts (VoIP codecs, RTP, NAT, QoS).
- Experience with API integration and webhooks.
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