Server Administrator
13 hours ago
**Job Summary**:
**Key Responsibilities**:
- Manage and maintain **ViciDial / GoAutoDial servers**, including setup, monitoring, troubleshooting, and optimization.
- Create, configure, and manage **campaigns, lists, users, and dial plans**.
- Perform **lead sourcing, cleaning, formatting, and uploading** into the dialer system.
- Monitor **call center performance metrics** (agent status, drop rate, connectivity, etc.).
- Ensure **system uptime, call quality, and data integrity** across all operations.
- Collaborate with operations and quality teams to ensure smooth campaign execution.
- Conduct **regular data backups** and manage server security protocols.
- Provide **technical support** for agents and supervisors on ViciDial-related issues.
- Generate daily/weekly/monthly **performance and lead reports** as required.
- Ensure compliance with **data privacy and Do Not Call (DNC)** regulations.
**Requirements**:
- Proven experience as a **Server Administrator or Dialer Administrator** (ViciDial/GoAutoDial essential).
- Strong understanding of **Linux (CentOS/Ubuntu)** and server management tools.
- Experience in **lead management**, data formatting (Excel/CSV), and CRM integration.
- Knowledge of **Asterisk, SIP, VoIP protocols, and network configurations**.
- Familiarity with **firewall settings, MySQL databases**, and **data backup processes**.
- Strong analytical and problem-solving skills.
- Ability to work under mínimal supervision and manage multiple tasks.
- Good communication and coordination skills.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
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