Senior Voip Technican

Job Title: Dialer IT Technician – VOIP Process

Department: IT / Network OperationsReports To: IT Manager / Technical Lead

Job Summary:

The Dialer IT Technician is responsible for monitoring, maintaining, and supporting the company's dialer systems, VOIP network, and IT infrastructure. The role involves managing day-to-day dialer operations, troubleshooting VOIP and network issues, ensuring system uptime and performance, and coordinating with technical teams for smooth operations across the process.

Roles and Responsibilities:

• Offer guidance on handling dialer and VOIP notifications, and assist the IT team in resolving technical issues promptly.
• Monitor and maintain ViciDial, PBX, and VOIP systems to ensure smooth and uninterrupted operations.
• Prioritize and manage incidents, requests, and technical escalations efficiently.
• Perform routine system checks, updates, and configurations for dialer and network stability.
• Lead response efforts for Asterisk and VOIP-related issues, ensuring quick resolution and minimal downtime.
• Act as the primary point of contact between the technical support team and operations.
• Ensure clear and timely communication regarding incident status, maintenance schedules, and resolutions to clients and management.
• Maintain documentation of system configurations, incident reports, and technical procedures.

Skill Requirements:

• Experience: Minimum 1+ years in dialer management, IT infrastructure, or network operations.
• Technical Knowledge:
• Strong understanding of VOIP technology, Asterisk, FreePBX, ViciDialer, SIP trunks, and IVR systems.
• Familiar with TCP/IP, routing protocols (BGP, OSPF, MPLS), and network troubleshooting.
• Abilities:
• Capable of diagnosing and resolving ViciDialer / PBX / VOIP / Network-related issues.
• Experienced in coordinating with internal and external service providers during incidents.
• Able to perform under pressure and in a fast-paced, 24x7 environment.

Preferred Skills & Industry Experience:

• Industry Type: VOIP, Telecom, ISP, BPO.
• Key Tools & Platforms: Asterisk, ViciDial, FreePBX IVR, VOIP Systems, CRM Integration, Network Monitoring Tools.

Perks & Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to work with advanced VOIP and dialer technologies.
• Growth-oriented, collaborative, and tech-driven work environment.
• Continuous learning through internal training and skill enhancement programs.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Work Location: In person