Female Tele Calling Executive

2 weeks ago

Kolkata, West Bengal, India Pareshnet Full time ₹ 84,000 - ₹ 4,20,000 per year

Full job description

Job Title: "Female"Customer Care & Technical Support Executive – 3CX, VoIP PBX & ATA

Hiring Company: Swoop (On behalf of an Australian VoIP & Telecom Company)

Location: 4es4, Mani Casadona, Kolkata, West Bengal – Work from Office

Work Hours: 3:30 AM to 1:30 PM IST (aligning with Australian Eastern Time)

About the Role

Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a mature, technically skilled Customer Care Executive with hands-on experience in 3CX, VoIP PBX, and ATA devices. You will provide customer support to Australian clients and ensure smooth operations of telecom services.

Key Responsibilities

  • Handle customer calls, emails, and chat inquiries professionally.
  • Provide first-level technical support for 3CX, VoIP PBX, and ATA devices.
  • Assist in setup, configuration, and troubleshooting of telecom systems.
  • Maintain accurate customer records in the CRM.
  • Escalate complex issues to senior engineers when needed.
  • Work collaboratively with the technical team to resolve issues promptly.

Requirements

  • Excellent English communication skills (spoken & written) with a neutral accent.
  • Experience in customer care or technical support.
  • Strong hands-on knowledge of 3CX, VoIP PBX, and ATA devices.
  • Understanding of VoIP technologies, SIP, and networking basics.
  • Reliable, mature, and punctual with the ability to work early morning shifts.

Preferred Qualifications

  • Experience supporting Telecom VoIP companies
  • Prior work in telecom or IT support environments

Salary

Competitive – based on skills and experience.

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Experience:

  • 3CX, VoIP PBX, and ATA devices: 1 year (Required)

Language:

  • Fluent English (Required)

Work Location: In person

Speak with the employer

Expected Start Date: 15/10/2025

Job Types: Full-time, Permanent

Pay: From ₹7,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • six: 1 year (Preferred)

Language:

  • English (Required)
  • Bengali (Preferred)

Location:

  • Kolkata, West Bengal (Preferred)

Work Location: In person

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