
Customer Support Associate
2 days ago
Responsibilities:
- Handle Customer Queries – Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
- Resolve Issues – Provide accurate information, troubleshoot problems, and resolve complaints effectively.
- Maintain Records – Document customer interactions, feedback, and resolutions in CRM or support systems.
- Provide Product/Service Information – Explain features, usage, policies, and procedures to customers.
- Escalate Complex Issues – Forward unresolved or critical cases to higher-level support or relevant departments.
- Meet Service Targets – Adhere to response time, resolution time, and quality standards.
- Customer Follow-ups – Ensure customer satisfaction by following up on pending or escalated cases.
- Feedback Collection – Gather and share customer insights to help improve products and services.
- Adhere to Policies – Follow company guidelines, scripts, and compliance requirements.
- Maintain Professionalism – Deliver excellent service while being polite, empathetic, and patient.
Regards
Ashika kumari
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- What is your current location?
- What is your current in-hand salary?
- What is your Age?
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
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