Email Desk

1 week ago


Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 80,000 - ₹ 1,20,000 per year

Hello,

Greeting from Kotak Life Insurance

Excellent opportunity for the role of "email desk - non voice process" Interested candidates can share their resumes at ""

Job Location - Goregaon East

Job Role - Email Desk - Non Voice Process

Contact Person Preeti Bhore)

OBJECTIVE OF THE ROLE

To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer

KEY RESPONSIBILITIES

  • Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
  • Identify customer needs and service accordingly
  • Update our internal database with information about technical issues and useful discussions with customers
  • Co-ordination with other internal teams/departments to provide customer resolution to their query or request
  • Inform customers about new features and functionalities and Promote digital channels of service
  • Timely Follow up with customers to ensure their queries and technical issues are resolved
  • Maintain customer centricity at the core of all transactions
  • Support a positive work place environment adhering to organizational policies

Eligibility Criteria

  • Graduation is mandatory
  • Experience - Minimum 1 year in Email Process
  • Candidates from western line Mumbai can apply for this role


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