Technical Support Executive

2 weeks ago

Bengaluru Delhi Mumbai NCR, India RN Chidakashi Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Provide top-notch technical support to customers through various channels, including email, chat, and phone
  • Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
  • Collaborate with cross-functional teams to escalate and resolve complex technical problems
  • Document customer interactions and resolutions in our support system
  • Proactively identify and communicate recurring issues to the product and engineering teams for resolution
  • Stay up-to-date with product knowledge and updates to provide accurate and effective support
  • Assist in creating and updating support documentation and resources for customers
  • Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly.

Must know

  • Must know to created hotspots or know limitations on phone hotspot.
  • Must know to Setup any IOT drive or Alexa.
  • Must know to do MAC id in wifi troubleshooting 0067.
  • Must know what is mesh router or wifi extender.

Requirements:

  • A bachelor's degree in a relevant field or equivalent work experience
  • 0-2 years of experience in technical support, preferably with IoT devices
  • Strong technical background with the ability to quickly grasp complex technical concepts
  • Excellent communication skills, both written and verbal
  • Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
  • Ability to work effectively in a fast-paced startup environment
  • Ability to work remotely with limited supervision
  • Comfortable working night shifts as part of a rotational schedule
  • A proactive and problem-solving mindset with a dedication to customer satisfaction
  • Exceptional attention to detail and organizational skills
  • Flexible working in US Shift.
  • Location - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune,Remote.

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