Salesforce Support Analyst

1 week ago

Pune, Maharashtra, India Johnson Controls Full time

What you will do?

As a Salesforce Support Analyst (Tier 2) you will handle incidents and changes daily, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce support and development, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization.

  • Provide day-to-day support for our Salesforce CRM system by troubleshooting and resolving incidents in line with SLAs.
  • Work on enhancements to optimize functionality and user experience.
  • Manage and update tickets in ServiceNow, ensuring accurate documentation and timely resolution.
  • Collaborate with development teams to support deployments and participate in Agile projects. Assist in testing new features and validating fixes before release
  • Contribute to knowledge base articles and documentation for recurring issues and solutions.
  • Managing demanding stakeholders - Handle urgent or complex customer requests with clear communication and professionalism. Balance customer needs with company policies, build trust, and maintain positive relationships in challenging situations.

How you will do it:

  • Apply strong problem-solving skills to diagnose issues and implement effective solutions.
  • Follow governance and change management processes to ensure compliance and quality.
  • Communicate clearly with users and stakeholders, providing timely updates and guidance.
  • Continuously seek opportunities to automate tasks and improve support workflows.
  • Monitor system performance & health and proactively address potential issues.

What we look for:

  • 3+ years' experience in Salesforce Support including Sales, Service, Marketing/Experience Cloud support.
  • Salesforce Administrator Certification is essential with Salesforce Platform App Builder or Platform Developer 1 Certification preferred.
  • Knowledge of Apex and Lightning Web Components (LWC) development.

  • Experience in Salesforce integrations including Mulesoft. Heroku experience an advantage.

  • Experience with ServiceNow, JIRA or similar tools for ticket handling and project tracking

  • Working hours and flexibility – set hours with occasional flexibility for urgent issues or peak times. We support work-life balance and respect personal time.
  • Excellent communication skills to work effectively with business stakeholders globally.
  • Ability to work in an agile environment and adapt to changing requirements.
  • Fluent English (must)

  • Salesforce Business Analyst

    12 hours ago

    Pune, Maharashtra, India Plumlogix (MBE Salesforce Partner) Full time

    Title: Salesforce Business AnalystLocation: Pune; India (REMOTE)Shift Time: 7:30 PM - 4:30 AM ISTYour GoalsLead Requirements Discovery in New ImplementationsPartner with new customers to understand their unique business models, gather requirements, and document detailed user stories. Ensure the delivery team can configure and launch the platform to meet both...

  • Salesforce Developer

    9 hours ago

    Pune, Maharashtra, India Plumlogix (MBE Salesforce Partner) Full time

    Title: Salesforce DeveloperLocation: Pune; India (REMOTE)Shift Time: 5:00 PM - 2:00 AM ISTYour ResponsibilitiesBuild and configure scalable Salesforce solutions using both declarative tools (Flows, Validation Rules, Page Layouts, Permissions) and programmatic logic (Apex, Triggers, Lightning Web Components, APIs).Evaluate the overall solution impact before...

  • Salesforce Business Analyst

    12 hours ago

    Pune, Maharashtra, India CoreFlex Solutions Full time

    Job Description: We are seeking an experienced Salesforce Business Analyst with a strong background in Salesforce administration to join our team. As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions by analysing business requirements, translating them into functional...

  • Salesforce Support Technical Lead

    6 days ago

    Pune, Maharashtra, India Johnson Controls Full time

    Shift: North America HoursWhat you will do?The Salesforce Support Technical Lead oversees the daily support and administration of our Salesforce CRM. You will lead and coordinate the support analysts, providing technical guidance and acting as primary escalation point. Additionally, you will collaborate with cross-functional teams, including project...

  • Salesforce Release Analyst

    2 weeks ago

    Pune, Maharashtra, India Johnson Controls Full time US$ 60,000 - US$ 12,00,000 per year

    Shift: IST Shifts What you will do:As Salesforce Release Analyst you will plan, coordinate, and execute Salesforce releases across multiple instances. Working with the Release Manager, this role will play a key part in ensuring smooth deployments, maintaining sandbox environments, and supporting DevOPs processes using Azure Pipelines. This is an excellent...

  • Salesforce Release Analyst

    1 week ago

    Pune, Maharashtra, India Johnson Controls Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    What you will do:As Salesforce Release Analyst you will plan, coordinate, and execute Salesforce releases across multiple instances. Working with the Release Manager, this role will play a key part in ensuring smooth deployments, maintaining sandbox environments, and supporting DevOPs processes using Azure Pipelines. This is an excellent opportunity for...

  • Salesforce Release Analyst

    1 week ago

    Pune, Maharashtra, India Johnson Controls Full time

    What you will do:As Salesforce Release Analyst you will plan, coordinate, and execute Salesforce releases across multiple instances. Working with the Release Manager, this role will play a key part in ensuring smooth deployments, maintaining sandbox environments, and supporting DevOPs processes using Azure Pipelines. This is an excellent opportunity for...

  • Salesforce Presales Solutions Architect

    6 days ago

    Pune, Maharashtra, India Plumlogix (MBE Salesforce Partner) Full time

    Job Title:Salesforce Presales Solutions ArchitectLocation:Remote (India)Experience:5–10 yearsEmployment Type:Part-time (2-3 hours a Day)Compensation:Rs.2500/hour - Rs.3000/hourAbout the RoleWe are looking for an experienced and strategicSalesforce Presales Solutions Architectto join our remote team in India. The ideal candidate will bring deep Salesforce...

  • Salesforce Data Quality Analyst

    6 days ago

    Pune, Maharashtra, India Riskonnect, Inc. Full time

    OverviewRiskonnect is looking for a highly detail-orientedSalesforce Data Quality Analystto lead operational data cleanup, enrichment, and maintenance activities across our CRM ecosystem. This role will ensure Salesforce is a reliable, unified platform supporting critical processes across Sales, Marketing, Finance, Customer Success, and Professional...

  • Senior Salesforce Data Analyst

    2 weeks ago

    Pune, Maharashtra, India Magma Digital Ventures Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are hiring an accomplishedSenior Salesforce Data Analystto drive advanced analytics, reporting, and data-led decision-making across the organisation. This role is designed for ahigh-ownership problem-solverwho can transform Salesforce data intobusiness insights, performance acceleration, and executive-level intelligence.The ideal candidate...