Associate Manager

3 days ago

Mumbai Metropolitan Region, India Broadway Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About Broadway
At Broadway, we're redefining modern retail through immersive, customer-first experiences. Our stores host multiple leading and emerging brands across beauty, wellness, fashion, and lifestyle categories. We thrive on building strong, culture-led teams that bring our purpose to life on the floor every day.

Role Overview
The Store HR will be responsible for overseeing the end-to-end HR operations at the store, ensuring smooth functioning of people processes, managing store-level hiring and onboarding, and driving engagement, compliance, and performance culture in alignment with Broadway's values.

Key Responsibilities

  • Talent Acquisition & Onboarding
  • Manage store-level hiring needs in coordination with central HR/recruitment team
  • Conduct interviews and partner with store leadership for timely closures
  • Drive seamless onboarding, induction, and documentation of new joinees
  • HR Operations & Attendance
  • Ensure accurate attendance, shift rosters, weekly offs, and leave tracking
  • Coordinate with payroll team to ensure error-free inputs and timely payouts
  • Maintain updated employee records, MIS reports, and compliance registers
  • Employee Relations & Engagement
  • Be the go-to HR person for all store employees for grievance redressal, feedback, and conflict resolution
  • Conduct regular connect sessions, skip-level meetings, and pulse checks
  • Drive monthly engagement activities aligned with Broadway's culture
  • Learning & Development
  • Coordinate and track mandatory trainings, brand/product trainings, and soft skill sessions
  • Support new team members in settling into store operations and culture
  • Assist in performance observations and feedback documentation
  • Policy & Compliance
  • Ensure adherence to all company policies, code of conduct, and disciplinary procedures
  • Support POSH and other grievance redressal mechanisms as required
  • Maintain HR and statutory compliance as per local/state labor laws

Must-Have Qualifications & Skills

  • Graduate/Postgraduate in HR or related field
  • 2–5 years of HR experience in a retail, QSR, or consumer-facing business
  • Strong interpersonal and communication skills
  • Comfortable with field/store presence and frontline workforce dynamics
  • Proficient in MS Excel, HRMS tools, and attendance systems

What Success Looks Like

  • Low attrition, timely hiring, and high employee satisfaction
  • Proactive issue resolution and strong trust with the floor team
  • Accurate HR operations and data with zero non-compliance

Work Location & Schedule

  • Store-based role at Broadway Store - Bandra
  • 6-day working; rotational week offs as per store schedules

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