Team Lead
6 days ago
Role Description:
We are seeking a Team Lead – Field Collections (SME Loans) to strengthen our recovery operations in Odisha. The role involves leading a team of field collection executives, ensuring achievement of recovery targets, and resolving escalated SME loan cases through on-ground follow-ups. The position requires strong leadership, field expertise, and a deep understanding of recovery strategies in the SME loan segment.
Key Responsibilities:
- Lead and manage a team of field collection executives in Bhubaneswar, Sambalpur, or Balasore.
- Drive SME loan collections and recovery by implementing effective field strategies.
- Personally handle escalated cases and conduct field visits for tough recoveries.
- Achieve monthly and quarterly recovery targets for the assigned portfolio.
- Track and review team performance, ensuring productivity and compliance.
- Maintain strong relationships with customers while ensuring timely repayments.
- Ensure adherence to company policies, regulatory norms, and legal guidelines.
- Share regular reports and insights on recovery performance with management.
Attributes We Are Looking For:
- Strong leadership and team management skills.
- Excellent negotiation, persuasion, and conflict resolution abilities.
- Willingness to travel extensively within the assigned territory.
- High ownership mindset with the ability to deliver under pressure.
- Strong communication and relationship-building skills.
Preferred Background:
- 4–8 years of experience in collections and 2-3 years experience in SME loan collections/recovery.
- Minimum 2 years of team handling experience.
- Prior exposure to NBFCs, banks, or fintechs in the lending domain.
- In-depth understanding of field collections, recovery processes, and local markets in Odisha.
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Application Question(s):
- Your Current Location?
- Will you be willing to travel for collection or to handle escalation cases?
- Notice Period
Experience:
- Field Collections: 4 years (Preferred)
Work Location: In person
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