Team Leader

TelemarketingEast Zone

Posted On

15 Nov 2025

End Date

29 Nov 2025

Required Experience

3 - 8 Years

Basic Section

New Job Title

-

No. Of Openings

1

BAND

Band 2

Grade

Level 4

Designation

Team Leader

Campus/Non Campus

-

Employment Type

-

Requisition Type

Replacement

Employee Category

-

TAT

60

Closing Date

29 Nov 2025

Organisational

Company

Matrimony.Com

Business Unit

MM-Bharat Matrimony

Department

Telemarketing

Sub Department

Telemarketing

Country

India

Region

East Zone

State

Odisha

City

Bhubaneswar

Working Location

Bhubaneswar

Industry

-

Functional Area

-

Role

-

Skills

Skill

TEAM LEADERSHIP

COACHING

LEADERSHIP AND TEAM BUILDING

SALES

ATTRITION CONTROL

PERFORMANCE ANALYSIS

Minimum Qualification

GRADUATION

Job Description

Designation Title

Team Leader – BM

Reporting to

Branch Manager

subordinates

10 to 20

Location

Odisha-Bhubaneswar

About us

Ltd is the largest and the most trusted matrimony brand with employee strength of around 4500+ associates. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Matrimony Mandaps and Matrimony Bazaar.

We are the pioneer and leader in the online match doing business with over 4 million active members availing these services.

has a pan India presence with 7 regional offices and 145+ company owned retail outlets. has recently been awarded the super brand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion-dollar revenue company and a long lasting institution with a legacy for the generations to come.

Role Overview

This role is responsible for leading and managing a team of Telemarketing Executives (TMEs) to achieve business targets while ensuring operational excellence and superior customer experience. The position demands strong leadership, resource planning, and performance management skills to drive productivity and maintain team engagement.

Key Responsibilities

• Drive and motivate the TME's reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved.
• Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers.
  Capture the customer insights and- the same with the internal team; Provide regular MIS as required to the internal teams.
• Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
• Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control.
• Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.
• Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives.
• Monitor, facilitate and ensure the team adheres to the processes.
• Monitoring and ensuring the team shrinkage is within the defined parameters.
• Guide / mentor and train the team members in building their capabilities and improving their performance.
• Actively participate / contribute to continuous improvement projects.
• Identifies opportunities to improve productivity of the team and deliver a profitable ROI.
• Regularly monitors attrition red flags and ensures the same is within defined threshold.
• Ensures adherence to organization policies by self and team

Skills & Competencies

• Functional
• Process Knowledge
• Product Knowledge
• Language skills – Excellent communication skills in English and Regional language
• Selling Skills
• Team Management
• Knowledge of dialer metrics
• Basic computer skills- Ms Word, Excel
• Behavioural
• Values – Integrity, Respect , Customer Centricity
• Good Communication Skills
• Influencing / Persuasion Skills
• Result Orientation
• Emotional maturity
• Self-driven
• Adaptability to a fast-paced changing environment