Key Account Manager

1 week ago

Delhi, Delhi, India Qship worldwide Full time ₹ 4,20,000 - ₹ 12,00,000 per year

Company Overview:

Qship Worldwide is a fast-growing international logistics and freight forwarding company specializing in ocean and air freight, customs clearance, and end-to-end supply chain solutions. We work closely with global clients, particularly e-commerce and retail exporters, to ensure smooth and efficient movement of goods worldwide.

Role Overview:

We are seeking a highly motivated
Key Account Manager
with
3+ years of proven experience in the freight forwarding or international logistics industry
. The ideal candidate will be responsible for managing and growing relationships with key clients, ensuring service excellence, and driving customer satisfaction and retention.

Key Responsibilities:

  • Act as the primary point of contact for assigned key accounts, ensuring seamless communication and service delivery.
  • Manage end-to-end client requirements including ocean freight, air freight, customs clearance, and last-mile coordination.
  • Understand client business needs and provide tailored logistics solutions to enhance efficiency and reduce costs.
  • Monitor shipment progress, proactively resolve issues, and keep clients updated on status.
  • Prepare and share quotations, negotiate rates, and ensure profitability for assigned accounts.
  • Collaborate with operations, documentation, and finance teams to ensure smooth execution of shipments.
  • Identify opportunities to cross-sell and up-sell services to existing customers.
  • Ensure high levels of customer satisfaction and client retention.

Requirements:

  • Minimum
    3 years of experience in international logistics / freight forwarding industry.
  • Strong knowledge of
    ocean freight, air freight, and customs clearance procedures
    .
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven ability to handle multiple accounts and deliver results under deadlines.
  • Customer-focused with strong problem-solving abilities.
  • Proficiency in MS Office (particularly MS Excel).

Salary Range:
₹35,000 – ₹50,000 per month (based on experience and skills).

What We Offer:

  • Competitive salary and performance incentives.
  • Opportunity to work with international clients and global logistics networks.
  • Career growth in a fast-expanding organization.
  • A dynamic and collaborative work environment.

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