Key Account Manager
6 days ago
Company Overview:
Qship Worldwide is a fast-growing international logistics and freight forwarding company specializing in ocean and air freight, customs clearance, and end-to-end supply chain solutions. We work closely with global clients, particularly e-commerce and retail exporters, to ensure smooth and efficient movement of goods worldwide.
Role Overview:
We are seeking a highly motivated
Key Account Manager
with
3+ years of proven experience in the freight forwarding or international logistics industry
. The ideal candidate will be responsible for managing and growing relationships with key clients, ensuring service excellence, and driving customer satisfaction and retention.
Key Responsibilities:
- Act as the primary point of contact for assigned key accounts, ensuring seamless communication and service delivery.
- Manage end-to-end client requirements including ocean freight, air freight, customs clearance, and last-mile coordination.
- Understand client business needs and provide tailored logistics solutions to enhance efficiency and reduce costs.
- Monitor shipment progress, proactively resolve issues, and keep clients updated on status.
- Prepare and share quotations, negotiate rates, and ensure profitability for assigned accounts.
- Collaborate with operations, documentation, and finance teams to ensure smooth execution of shipments.
- Identify opportunities to cross-sell and up-sell services to existing customers.
- Ensure high levels of customer satisfaction and client retention.
Requirements:
- Minimum
3 years of experience in international logistics / freight forwarding industry. - Strong knowledge of
ocean freight, air freight, and customs clearance procedures
. - Excellent communication, negotiation, and interpersonal skills.
- Proven ability to handle multiple accounts and deliver results under deadlines.
- Customer-focused with strong problem-solving abilities.
- Proficiency in MS Office (particularly MS Excel).
Salary Range:
₹35,000 – ₹50,000 per month (based on experience and skills).
What We Offer:
- Competitive salary and performance incentives.
- Opportunity to work with international clients and global logistics networks.
- Career growth in a fast-expanding organization.
- A dynamic and collaborative work environment.
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