Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program ManagerOverview:
The Mastercard Franchise and Legal Solutions (FLS) program is a suite of services which maintains and enhances the foundation of the franchise by understanding evolving business needs. It provides customer focus lifecycle management, and the discipline for scaled growth for partners, while ensuring ease of business with Mastercard and business optimization through world-class training, analytics, and risk management. The program resolves customer disputes and security related events, through data driven insights and investigative intelligence, promoting balance, integrity, and security across Mastercard's multi rail ecosystem.
We are looking for a high-energy, detail oriented Technical Program Manager || to join team that will be tasked to build a product for Customer onboarding and Customer Performance Management.

Mastercard software engineering teams leverage Agile development principles, advanced development and design practices, and an obsession over security, reliability, and performance to deliver solutions that delight our customers. We're looking for talented Technical Program Manager to join us as we develop advanced technologies and applications that are revolutionizing payments.

• Are you passionate about technical program management of cloud-native, real-time, highly performant, distributed and vastly scalable applications?

• Do you enjoy seeing the impact your effort has on a wide range of customers globally?

• Do you thrive in a place where you are continuously learning more while growing your skills and career?

• Do you want to join a Company that offers a competitive benefits-and rewards program that attracts, develops, and retains the most talented employees around the world?

Role

• Program-manage and drive multiple simultaneous projects and ownership areas from end to end to deliver expected outcomes in our agile execution mode with quality, efficiency, and speed.

• Establish scrums, coordinate, and drive scrum team delivery. Accountable for scrum teams' effectiveness.

• Coordinate the prioritization, delivery, and operations escalation support for the ownership areas.

• Proactively manage timelines, risks, issues & dependencies. Effectively deal with difficult situations. Track and communicate status.

• Dive into and leverage product, technical, and process information, organizational capabilities, and company-wide assets to maximize project and solution values to customer problems.

• Provide measurable input into new products, processes, standards or plans in support of the business.

• Work across teams and organizations to optimize processes.

All About You

• Demonstrated experience breaking down problems, organizing work, creating believable and achievable plans, driving, and delivering technical projects and initiatives in agile delivery models (Scrum, Kanban, etc.).

• Successful track record of performing scrum master role developing, deploying, and supporting large scale and complex software applications.

• Strong leadership, communication skills (verbal and written), and relationship building skills.

• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.

• Demonstrated experience building relationships, partnering with, and influencing dependent teams.

• Can debate the delivery strategy with business teams, architects, engineers, and designers.

• Skilled at driving continuous improvement at a team and program level.

• Enjoy diving deep to understand the application and platforms capabilities and underlying technologies.

• Advanced knowledge and demonstrated expertise in the areas of strategy, planning and project management.

• Knowledge/experience in several of these areas – Digital Payments, microservices, REST APIs, CI/CD, APIs, IaaS, PaaS, serverless technology, Oracle databases, and distributed systems operations in a DevOps model.

• BS in engineering, computer science, related discipline, or equivalent combination of training and experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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