Community Manager/Guest Relations

2 days ago

Bandra Mumbai Maharashtra, India Binge Consulting Full time ₹ 8,40,000 per year

Job Title: Community & Guest Relations Manager

Location: Bandra, Mumbai

Industry: Premium Hospitality / Fine Dining

Reports To: Restaurant General Manager / Owner

Experience: 3+ years in Guest Relations, Hospitality, or Community Management

Salary: Competitive with performance incentives

About Us

Nestled in the heart of Bandra, our premium restaurant blends world-class cuisine with Mumbai's vibrant cultural spirit. We are more than just a dining destination — we're a community hub for food lovers, influencers, artists, and tastemakers. We are seeking a warm, dynamic, and people-focused professional to be the face of our brand and elevate the guest experience.

Role Overview

The Community & Guest Relations Manager is the primary point of contact for guests and plays a pivotal role in crafting unforgettable experiences. This person will also spearhead community engagement initiatives, collaborate with local influencers, and manage VIP relationships — ensuring every guest feels like a valued part of our family.

Key ResponsibilitiesGuest Relations & Experience

  • Greet and engage guests with a warm, professional, and approachable demeanor
  • Ensure all guests receive exceptional service from reservation to farewell
  • Handle special requests, complaints, or feedback with tact and resolution-oriented mindset
  • Maintain VIP guest profiles and preferences
  • Work closely with the floor team to ensure service excellence across every touchpoint

Community Engagement & Brand Building

  • Build and maintain relationships with regulars, influencers, artists, and community members
  • Organize and host special events, tastings, collaborations, and invite-only evenings
  • Leverage social media presence by coordinating with the marketing team for community-driven campaigns
  • Identify local partnerships and activations to boost brand visibility and engagement

Operations & Coordination

  • Maintain guest feedback logs and report insights to management
  • Collaborate with reservations, service staff, and marketing to ensure seamless operations
  • Support loyalty programs, guest follow-ups, and personalized service initiatives

Required Skills & Qualifications

  • Bachelor's degree in Hospitality, PR, Communications, or a related field
  • Minimum 3 years experience in a similar guest-facing role in luxury hospitality or fine dining
  • Excellent communication and interpersonal skills
  • Strong organizational and event planning abilities
  • Familiarity with CRM systems and reservation platforms (e.g., Petpooja, Zomato Book, or SevenRooms)
  • High emotional intelligence and a calm, solution-focused demeanor under pressure

What We Offer

  • A vibrant, fast-paced work culture in one of Mumbai's most iconic neighborhoods
  • Opportunities to network with top clientele, celebrities, influencers, and artists
  • Competitive pay, performance bonuses, and growth opportunities
  • Meals on duty, staff discounts, and more perks

Job Types: Full-time, Permanent

Pay: ₹50, ₹70,000.00 per month

Work Location: In person

  • Guest Relation Executive

    3 days ago

    Bandra, Mumbai, Maharashtra, India Pebble Street Hospitality Pvt Ltd Full time

    **Hiring for Guest Relations Executives, Hostess.** A self-directed professional with a growth mind-set and hunger to take ownership of the guest experience. **Position**:Hostess/ Guest Relations Executive. **Reports to**:Restaurant Manager. **Qualification**:Hospitality management or equivalent. **Experience**:1-3 Years. **Location**:Bandra,...

  • Guest Relation Executive

    7 days ago

    Bandra, Mumbai, Maharashtra, India STREETVIEW FOODS LLP Full time

    A guest relations executive, or guest relation officer (GRO), is responsible for welcoming guests, handling their concerns, and providing information about the hotel. They also ensure that guests have a positive experience and want to return. Responsibilities - **Greeting guests**: Welcome guests when they arrive and check out - **Handling concerns**:...

  • Guest Relations Executive

    7 days ago

    Bandra, Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a...

  • Guest Relation Executive

    7 days ago

    Bandra, Mumbai, Maharashtra, India Scarlett House Cafe LLP Full time

    Guest Experience Executive/ Manager. Ensure every guest has a memorable experience from arrival to departure. First Point of Contact Act as the face of the establishment—welcoming, greeting, and assisting guests. Problem Solver Address guest complaints or requests efficiently and diplomatically. Communication Bridge Coordinate with other departments...

  • Guest Relations Executive

    1 day ago

    Bandra West, Mumbai, Maharashtra, India Savannah Serenity Pvt.Ltd Full time

    **Job Role - Guest Relations Executive (GRE)** ⸻ **Key Responsibilities** - Guest Experience & Hospitality - Warmly welcome and assist guests upon arrival, ensuring a pleasant and professional experience. - Deliver personalized engagement by acknowledging guests on birthdays, anniversaries, and special occasions. - Maintain high standards of hospitality...

  • Guest Relations

    5 days ago

    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations /BD Job location: - Andheri, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 7 years of experience in guest relations. - Minimum experience: - 5-6 years of relevant experience in guest relations or a similar role. Education: - Bachelor's degree in Hospitality...

  • Guest Relation Executive

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India Sayaji Realty Private Limited Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Greet and assist clients, guests, and residents at the property or sales office.Manage appointment scheduling for site visits, property viewings, or resident meetings.Ensure smooth check-in and onboarding of new tenants, clients, or homeowners.Provide property-related information and resolve client queries with professionalism.Coordinate with sales, leasing,...

  • Guest Relation Executive

    4 weeks ago

    Bandra, India Sayaji Realty Private Limited Full time

    Greet and assist clients, guests, and residents at the property or sales office. Manage appointment scheduling for site visits, property viewings, or resident meetings. Ensure smooth check-in and onboarding of new tenants, clients, or homeowners. Provide property-related information and resolve client queries with professionalism. Coordinate with sales,...

  • Guest Relations Executive

    18 hours ago

    Bandra, Maharashtra, India Crest Ventures Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    As a Guest Relation Executive in the real estate industry, your primary responsibility is to provide exceptional customer service and build positive relationships with potential buyers, current residents, and other stakeholders. You will play a crucial role in enhancing the overall customer experience and promoting a positive image for the real estate...

  • Guest Relation Executive

    1 day ago

    Bandra, Mumbai, Maharashtra, India Coffee By Di Bella Full time

    **Coffee By Di Bella** is hiring for the role of **Guest Relations Executive** for **Mumbai Western Line Location.** **Education: Diploma/Degree in Hotel Management or Aviation industry** **Experience: 6 months to 1 year** **PF below Job Responsibilities**: - Hospitality / Aviation / QSR Fresher can apply - Excellent English communication skills (Spoken...