Business Excellence Executive

6 hours ago


Delhi, Delhi, India Indiannica Learning Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

Sales Orders

  • Execute sales/sample orders received from salespersons via SHD, mail, or other sources in SAP.
  • Coordinate with salespersons to identify and confirm the correct items/books for execution in SAP.

Sales Return

  • Enter sales returns in SFAS (Sales Force Automated System) and communicate details to the respective salesperson and logistics team.

Coordination

  • Coordinate with salespersons for tracking orders and returns.
  • Coordinate with RM/ZSM/SM for customer tagging in SFAS and SAP.
  • Guide salespersons on SFAS processes related to orders and returns.

CRM

  • Ensure customer database is correctly segmented for targeted marketing activities.
  • Collaborate with other departments to align CRM strategy across business functions.
  • Develop creative ideas, prepare proposals, oversee execution, and report results to relevant stakeholders.

Periodic MIS & Review Mechanism

  • Prepare and share MIS reports related to Sales, Orders, Returns, Collections, and Expenses.


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