Business Excellence Executive
1 day ago
Role & responsibilities
Sales Orders
- Execute sales/sample orders received from salespersons via SHD, mail, or other sources in SAP.
- Coordinate with salespersons to identify and confirm the correct items/books for execution in SAP.
Sales Return
- Enter sales returns in SFAS (Sales Force Automated System) and communicate details to the respective salesperson and logistics team.
Coordination
- Coordinate with salespersons for tracking orders and returns.
- Coordinate with RM/ZSM/SM for customer tagging in SFAS and SAP.
- Guide salespersons on SFAS processes related to orders and returns.
CRM
- Ensure customer database is correctly segmented for targeted marketing activities.
- Collaborate with other departments to align CRM strategy across business functions.
- Develop creative ideas, prepare proposals, oversee execution, and report results to relevant stakeholders.
Periodic MIS & Review Mechanism
- Prepare and share MIS reports related to Sales, Orders, Returns, Collections, and Expenses.
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