Procurement Manager

Location: India

Schedule: 2 PM-11 PM IST

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role

HighLevel is seeking a detail-oriented, strategic, and proactive Procurement Manager to join our growing organization. In this role, you will run the end-to-end procurement process, manage supplier relationships, and ensure the cost-effective sourcing of SaaS, IT and Non-IT professional services essential to the company's operational and technological needs. You will work closely with various departments to meet their procurement needs and help maintain compliance with company policies and industry regulations while contributing to refining procurement processes to improve efficiency and scalability as the company expands. You will report directly to the Director, Procurement.

• Work collaboratively with BU stakeholders such as Engineering, Product, Marketing, IT and People team to align procurement efforts with their business priorities and act as a single point of contact for their procurement needs.
• Lead strategic sourcing and manage the RFP process across key spend categories, including SaaS, Professional Services, IT Infrastructure, and HR, to drive value and support business objectives.
• Drive cost optimisation through advanced analysis and market insights, identifying strategic savings opportunities while ensuring alignment with long-term quality standards and service excellence
• Own the end-to-end management of complex SaaS contract renewals and onboarding, driving strategic value and aligning with business objectives.
• Partner with the legal team to ensure all contracts and agreements are aligned with legal requirements, compliance standards, and organisational risk management objectives
• Identify special projects and initiatives to expand Procurement's contribution to broader organisational goals.
• Establish and manage relationships with strategic suppliers and negotiate contracts with them to secure favourable terms for the organisation
• Identify areas for improvement in procurement processes, and recommend and implement best practices to enhance efficiency.
• Generate and analyse procurement reports to track spending, uncover opportunities for process optimisation, and provide actionable insights and spend visibility to leadership for informed decision-making.
• Ensure all procurement activities comply with company policies, legal requirements, and industry standards. Assess and mitigate risks related to vendor performance and contracts.

• Bachelor's degree in Technology or Engineering (Master's degree or relevant certifications are a plus)
• 9+ years of experience in procurement or supply chain management, preferably in a tech or SaaS, fast-paced / rapidly scaling organisation
• Experience having worked in a global organisation with peers in multiple countries and time zones, and have strong stakeholder management skills
• Proven experience managing procurement of SaaS contracts and software solutions, including overseeing projects with annual spend ranging from $10k to $200k
• In-depth knowledge of procurement processes, sourcing strategies, anda strong ability to negotiate contracts and favourable terms while maintaining positive vendor relationships
• Excellent verbal and written communication skills with the ability to collaborate effectively across departments and interact with senior leadership.
• Strong decision-making skills, with the ability to address complex issues and drive solutions.
• Ability to jump into ambiguous questions or situations, identify the key variables and drive toward a successful outcome
• Extremely detail-oriented, highly organised and able to balance multiple projects / thrive in a fast-paced environment

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.