Telecaller

1 week ago

Bengaluru, Karnataka, India FyerX Full time ₹ 2,16,000 - ₹ 3,00,000 per year
Job Information

Date Opened

12/04/2025

Job Type

Full time

Industry

Automotive

Work Experience

0-1 year

City

Bangalore South

State/Province

Karnataka

Country

India

Zip/Postal Code

560102

Job Description
Role: Telecaller

Company: Onroadz Car Rentals Private Limited

Location: HSR Layout, 27th Main Road, Bangalore

Salary Package:

  • Fresher: ₹18,000 per month
  • Experienced: Up to ₹25,000 per month
Overview

We are looking for a skilled and customer-focused Telecaller/Customer Support Executive to join our growing team. You will handle customer inquiries, manage booking operations, and provide exceptional support to our self-drive car rental clients. This role is perfect for both freshers and experienced professionals seeking growth in a dynamic customer service environment.

Key Responsibilities

Inbound & Outbound Customer Communication

  • Handle inbound and outbound calls professionally to address customer queries and process bookings.
  • Explain self-drive car rental options, packages, and pricing to prospective customers.
  • Provide accurate information about vehicle availability, rental terms, and booking procedures.
  • Manage customer objections and convert inquiries into confirmed bookings.

Operations & Coordination

  • Coordinate with the sales team and branch locations to ensure smooth operations and timely service delivery.
  • Maintain accurate and organized call logs, follow-up records, and customer interaction notes.
  • Ensure compliance with company communication standards and customer service protocols.

Customer Service Excellence

  • Deliver polite, professional, and courteous service at all times.
  • Build positive customer relationships and maintain high satisfaction levels.
  • Handle high-volume customer interactions with patience and efficiency.
Requirements

Experience

  • Freshers and experienced candidates both welcome.
  • Experience in calling, customer support, tele-sales, or customer service is an added advantage.

Language Proficiency (Any 3 Mandatory)

  • English (mandatory)
  • Hindi (mandatory)
  • Kannada (mandatory)
  • Tamil (preferred)
  • Telugu (preferred)

Note: Candidates proficient in more languages will be given higher preference.

Required Skills & Competencies
  • Strong verbal and written communication skills.
  • Basic computer knowledge and ability to work with CRM/calling software.
  • Ability to handle high-volume customer interactions efficiently.
  • Professional demeanor with a customer-first attitude.
  • Excellent listening skills and attention to detail.
  • Ability to work in a fast-paced environment and meet performance targets.

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