Telecaller

13 hours ago

Bengaluru, Karnataka, India Inspiringtouch Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Overview: The role of a Telecaller is crucial to our organization as they are the first point of contact for our customers. Telecallers play a vital role in ensuring customer satisfaction and driving sales by reaching out to potential and existing customers over the phone.Key Responsibilities:
  • Make outbound calls to potential and existing customers.
  • Provide information about products or services.
  • Influence customers to purchase or retain services by following a prepared script to give product reference information.
  • Handle customer inquiries and resolve issues.
  • Obtain and document information from customers.
  • Maintain a record of calls made and appointments set.
  • Follow up on customer calls where necessary.
  • Meet daily and monthly targets.
  • Collaborate with the sales team to ensure successful lead conversion.
  • Update customer information in the database during and after each call.
  • Work with the team to ensure customer satisfaction.
  • Keep abreast of product knowledge, market trends, and industry regulations.
  • Adhere to communication scripts and compliance guidelines.
  • Contribute to team effort by accomplishing set targets.
Required Qualifications:
  • High school diploma or equivalent.
  • Proven work experience as a Telecaller or similar customer service role.
  • Excellent communication skills, including active listening and the ability to build rapport with customers.
  • Strong persuasive and negotiation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Flexibility to adapt to different personality types.
  • Familiarity with CRM systems and practices.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to handle rejection and overcome objections.
  • Proven track record of meeting or exceeding sales targets.
  • Patience and resilience when dealing with difficult customers.
  • Good data entry and typing skills.
  • Understanding of the sales process and dynamics.
  • Ability to work well in a team environment.
  • Proactive and self-motivated with a positive attitude.

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