Operations Executive – Holiday Packages

1 week ago

Gurgaon, Haryana, India Culture Holidays Pvt Ltd Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

Job Summary

We are seeking a detail-oriented and proactive Operations Executive to join our dynamic team at Culture Holidays. The ideal candidate will have prior experience in handling international holiday packages, itinerary planning, vendor coordination, and customer support. You will be responsible for managing end-to-end operations related to tour packages and ensuring seamless travel experiences for our clients.

Key Responsibilities

  • Plan, create, and manage international holiday packages and itineraries based on client preferences and budget.
  • Coordinate with suppliers, vendors, and ground handlers across global destinations to confirm bookings and services.
  • Ensure accuracy and timely delivery of travel documents, vouchers, tickets, and other essential details to clients.
  • Handle pre-departure briefings and post-tour feedback to ensure client satisfaction.
  • Monitor and manage tour operations, including daily follow-ups with vendors and clients to resolve issues.
  • Maintain up-to-date knowledge of international travel trends, visa regulations, and destination highlights.
  • Manage client communications through calls, emails, and chats.
  • Work closely with the sales team to support conversions through operational expertise.
  • Handle emergencies and assist travelers with on-tour issues when required.

Requirements

  • Bachelor's degree in Travel & Tourism, Hospitality, or a related field.
  • 2–8 years of relevant experience in operations related to international holiday packages.
  • Strong knowledge of popular international destinations, travel logistics, and itinerary building.
  • Proficiency in using travel software, booking engines, and Microsoft Office Suite.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks efficiently.
  • Attention to detail and a customer-centric approach.

Why Join Us?

· Be part of a forward-thinking, innovation-driven travel tech company.

· Work on global projects that shape next-generation travel experiences

· Collaborative and inclusive environment that values growth and innovation.

· Provident Fund (PF): Retirement benefits per statutory norms.

· Medical Insurance: Comprehensive coverage for employees

· Flexible Work Environment: Monday to Friday: Work from Office (WFO)

o Saturday: Work from Home (WFH) o Sunday: Weekly Of

Job Types: Full-time, Permanent

Pay: ₹25, ₹60,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience in Outbound Sales/Operation from Travel Industry

Experience:

  • Travel planning: 2 years (Required)

Work Location: In person

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