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Holiday packages

2 weeks ago

Gurgaon, Haryana, India OYO Full time ₹ 8,00,000 - ₹ 12,00,000 per year

JD For KAM OPS (Holiday Packages)

Job Title: Holiday Packages Operations Senior Executive

Location: Gurgaon, Central office

Department: Holiday Packages

Reports To: Sanampreet Singh

Job Type: Full-Time

Salary: [Insert Salary Range]

Job Overview:

The Holiday Packages Operations Senior Executive will be responsible for overseeing and managing the operations of

holiday packages from destination management to post-trip follow-up. This includes handling supplier relations,

logistical coordination, crisis management, and ensuring a seamless experience for clients. The Senior Executive will

work to enhance operational processes, maintain effective communication, and contribute to the continuous

improvement of the organizations holiday package services.

Key Responsibilities:

1. Destination Management:

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Manage and maintain relationships with local suppliers, tour operators, and destinations to ensure

smooth operations and delivery of high-quality holiday packages.

Ensure that all destination offerings comply with company standards, customer expectations, and

regulatory requirements.

Regularly research and update information about destinations, activities, accommodations, and new

travel trends.

2. Supplier Relations:

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Build and maintain strong, professional relationships with suppliers, ensuring reliability and excellent

service delivery.

Negotiate contracts, service terms, and pricing with suppliers to ensure optimal cost-efficiency and

customer satisfaction.

Monitor supplier performance and address any issues or disputes that arise.

3. Logistical Coordination:

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Coordinate all logistics related to holiday packages, including transportation, accommodation,

excursions, and other service arrangements.

Ensure that all operational aspects of packages, such as timelines, customer preferences, and special

requests, are well-managed and executed.

Work closely with the operations team to ensure timely and accurate bookings, confirmations, and

reservations.

4. Crisis Management:

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Proactively identify potential risks or challenges that could disrupt travel plans and create

contingency plans.

Manage any crisis situations that may arise, including cancellations, travel disruptions, or emergency

situations, while ensuring minimal impact on clients.

Communicate effectively with all stakeholders during a crisis, including customers, suppliers, and

internal teams.

5. Client Communication:

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Serve as the primary point of contact for clients before, during, and after their holiday, ensuring all

inquiries are addressed promptly and professionally.

Provide clear and accurate information regarding holiday packages, including itinerary details, travel

tips, and other essential updates.

Resolve any client complaints or concerns, ensuring that all issues are handled to satisfaction and in

a timely manner.

  1. Data Management:

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    Maintain accurate records of all bookings, reservations, and client communications.

    Analyze operational data to track performance metrics and identify areas for improvement.

    Use data insights to enhance customer satisfaction, optimize operational efficiency, and support

    decision-making.
  2. Continuous Improvement:

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    Collaborate with internal teams to identify and implement improvements to operational processes

    and customer service standards.

    Participate in regular feedback sessions and reviews to assess service quality and identify areas for

    development.

    Stay updated on industry trends and best practices to recommend innovative solutions for

    optimizing holiday packages operations.

    Key Skills & Qualifications:

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    Bachelors degree in Business Administration, Hospitality, Travel Management, or related field.

    5+ years of experience in operations, destination management, or a related role within the travel or

    hospitality industry.

    Strong knowledge of holiday packages, logistics, and supplier management.

    Excellent crisis management and problem-solving skills.

    Exceptional communication and interpersonal skills, with the ability to build relationships and negotiate

    effectively.

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    Proficiency in data management, reporting, and using relevant software tools (e.g., MS Office, CRM

    systems).

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    Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment.

    A customer-centric mindset with a passion for providing high-quality service.

    Preferred:

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    Experience in the travel or tourism industry, specifically in managing holiday packages and client-facing roles.

    Knowledge of emerging travel trends and technology solutions for the travel industry.