Assistant Vice President – Operations

8 hours ago

Mumbai, Maharashtra, India The Phoenix Mills Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Department / Division

Commercial Property Operations and Facility Management

Reporting To

Sr. Vice President & Head – Commercial Assets Operations and Property Management

Direct Report Positions

N/A

External Interface

  • Property Management Partner Companies

  • Contractors / Vendors

  • Local Authorities for Statutory & Operational Compliance

Minimum Qualification

  • Bachelor's Degree from a premier institute

  • MBA / Masters / PGDM

Minimum Experience

13–17 Years of relevant experience in Real Estate, Property / Facilities Management/ experience in luxury 5-star hotel operations is preferred.

Special Skills / Attributes

  • Strategic thinking and decision making

  • Strong leadership and team management skills

  • Customer-oriented mindset

  • Knowledge of multi-locational property management and facility operations

  • Ability to implement cost optimization and best practices

  • Excellent communication and relationship-building skills

Overall Purpose / Objective of the Job

  • Accountable for drafting and implementing processes, policies, systems, and formats for multi-locational property management to create efficient commercial office spaces.

  • Reduce occupancy costs by maintaining processes that yield tangible results across all Phoenix Commercial Offices.

  • Monitor operations and provide strategic planning for standardized, integrated facility management.

  • Plan and formalize annual operating plans covering Asset Management, Housekeeping, Security, Safety, Engineering, Utility Management, Indoor Air Quality, Customer Relationship Management, Water & Waste Management, and other administrative requirements.

Key Responsibilities

  • Manage multi-locational property operations across 4 cities.

  • Assist Sr. VP in drafting, implementing, and monitoring SOPs, policies, RFPs, and budgets.

  • Identify and implement industry best practices across all facilities.

  • Support Site Leads in running commercial properties efficiently and cost-effectively.

  • Enhance tenant satisfaction through effective team deliverables.

  • Formulate MEP operations plans and SOPs for mixed-use commercial developments.

  • Evaluate and manage Property Management Partner companies.

  • Plan regular reviews with PM companies to improve sites.

  • Support Site Managers with statutory and operational compliance.

  • Assist Site Leads in crisis management and BCP implementation.

  • Conduct technical and performance audits and provide feedback.

  • Ensure alignment with strategic direction and monitor performance.

  • Prepare and share MIS reports weekly, monthly, and quarterly.

  • Quarterly site visits and audits to implement improvements.

Behaviour & Leadership

  • Entrepreneurial Spirit: proactive, energetic, and resilient.

  • Customer Focus: understands customer needs, builds end-to-end customer-centric processes.

  • Empowering & Developing: aligns roles, provides feedback, coaching, mentoring, and develops a diverse team.

  • Collaborative Relationships: builds internal and external networks, resolves conflicts, and fosters teamwork.

  • Personal Effectiveness: sets stretch targets, monitors individual & team performance.

  • Decision Making: capable of tough decisions, drives continuous improvement.

  • Relationship Building: promotes collaborative relationships with all stakeholders.

  • Communication: listens effectively and leads by example.

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