Customer Support Administrator

1 day ago

Bengaluru, Karnataka, India SolarEdge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. 

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. 

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. 

**This position requires working exclusively in Europe shifts(Europe Time Zone) and Voice Support.**

Position Summary: The Support Administrator is part of a team responsible for facilitating the accurate processing of cases and replacement part shipments. The support admin will assist our technical support center staff by handling escalation requests in regards to shipping, part numbers, case processing and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees and customers via phone, email and escalations.

Location: Bangalore, India

Duties and Responsibilities:

  • Answer customer and internal calls regarding shipment status
  • Proactive communication to customers regarding shipping delays/resolutions
  • Follow-up on cases requiring more information from the customer
  • Handle reimbursement inquiries/escalations/out of warranty
  • Resolve shipment inquiries
  • Create return shipping labels
  • Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
  • Complete part number updates/determine part number accuracy
  • Communicate between technical support center and other supporting departments
Requirements
  • Educational qualification: Any Bachelor's / Undergraduate Degree
  • 1-3 years of experience in an Administrator, Processor, Customer Support, or similar role preferred
  • Expert in customer service principles and practices
  • Proficient in excel and other Microsoft applications
  • Advanced communication skills and the ability to stay calm in every situation
  • Excellent accuracy with data entry and typing skills
  • Knowledge of administration and clerical processes
  • Ability to prioritize and manage several milestones and projects efficiently
  • Strong analytical and problem-solving skills

What We Offer (Optional)  

  • Competitive salary and benefits package 
  • Opportunities for career growth and skill development 
  • A diverse and inclusive work environment 
  • Regular training and upskilling programs 
  • Transportation and meal allowances for night shift workers

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

Position email
None

  • Customer Support Administrator

    3 days ago

    Bengaluru, Karnataka, India SolarEdge Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • Customer Support Administrator

    1 day ago

    Bengaluru, Karnataka, India SolarEdge Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • Customer Support Administrator

    1 day ago

    Bengaluru, Karnataka, India SolarEdge Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • Customer Support Administrator

    1 day ago

    Bengaluru, Karnataka, India SolarEdge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to...

  • IT Support Administrator

    1 week ago

    Bengaluru, Karnataka, India BrightHere Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBrightHere Services is a leading email marketing service provider, specializing in offering comprehensive and updated lists of prospective clients to various industrial sectors. We provide mailing list solutions to businesses of all sizes, helping them target the right markets to promote their products and services. Our high-quality...

  • Administrative Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Infoblox Full time

    Administrative Support SpecialistFinance Bangalore IndiaDescriptionIt s an exciting time to be at Infoblox Named a Top 25 Cyber Security Company by The Software Report and one of Inc magazine s Best Workplaces for 2020 Infoblox is the leader in cloud-first networking and security services Our solutions empower organizations to take full advantage of the...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India GET Paz Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support ExecutiveLocation: BengaluruJob Type: Full-TimeReports To: Manager - Customer Customer SupportJob Summary:We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to policyholders, agents, and brokers, addressing their...

  • Customer Support Executive

    5 days ago

    Bengaluru, Karnataka, India Toolyt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Toolyt Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Support Executive - Freshers at Toolyt LocationBengaluru, IndiaSalary /monthJob TypeFull-timeDate PostedAugust 28th, 2025Apply NowWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.To be successful as a customer support executive, you should display excellent...

  • Executive - Customer Support

    1 week ago

    Bengaluru, Karnataka, India Aryan Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support ExecutiveAnswer phone calls in a more professional manner and provide information about products and services as required by the callers They are responsible for taking or cancelling orders, and obtaining details of customer complaints Keep records of interactions and transactions of customer; keeping record of details of customer...