Customer Support Executive

1 week ago

Bengaluru, Karnataka, India GET Paz Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Executive

Location: Bengaluru

Job Type: Full-Time

Reports To: Manager - Customer Customer Support

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to policyholders, agents, and brokers, addressing their inquiries, and resolving issues related to insurance policies. This role requires excellent communication skills, a customer-centric approach, and a solid understanding of insurance products.

Key Responsibilities:

  • Customer Support:

  • Handle inbound and outbound calls, emails, and chat inquiries from policyholders, agents, and brokers.

  • Provide accurate and timely information regarding insurance policies, coverage, and claims processes.

  • Assist customers with policy changes, renewals, and cancellations.

  • Issue Resolution:

  • Investigate and resolve customer complaints and issues promptly and efficiently.

  • Escalate complex issues to the appropriate departments or personnel as necessary.

  • Follow up with customers to ensure their issues have been resolved to their satisfaction.

  • Documentation and Reporting:

  • Maintain detailed and accurate records of customer interactions, issues, and resolutions.

  • Generate reports on common customer inquiries, complaints, and resolutions.

  • Identify trends and suggest improvements to enhance customer satisfaction.

  • Policy Administration:

  • Assist in the administration and processing of insurance policies and endorsements.

  • Ensure all policy documentation is complete, accurate, and compliant with company policies and regulatory requirements.

  • Collaboration:

  • Work closely with underwriting, claims, and other departments to ensure seamless service delivery.

  • Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications:

  • Education:

  • Bachelors degree in Business Administration, Finance, Insurance, or a related field preferred.

  • Experience:

  • Minimum of 1-2 years of experience in customer support, preferably in the Healthcare insurance industry.

  • Familiarity with insurance products, policies, and procedures.

  • Skills:

  • Strong verbal and written communication skills.

  • Excellent problem-solving and conflict resolution abilities.
  • High level of attention to detail and organizational skills.

  • Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.

  • Other Requirements:

  • Ability to handle sensitive information with confidentiality.

  • Strong customer service orientation.
  • Ability to work independently and as part of a team.
  • Flexibility to work in shifts, including evenings and weekends, if required.

Benefits:

  • Competitive salary.
  • Health insurance.
  • Paid time off and holidays.

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