Customer Service Associate

3 hours ago


Ludhiana, Punjab, India Zigsaw Full time ₹ 2,00,000 - ₹ 2,50,000 per year
Company Overview:
  • Zigsaw operates in the None industry, serving as a leading provider of innovative solutions.
Role and Responsibilities:
  • Contact potential or existing customers to inform them about the company's product or service offerings using provided scripts.
  • Answer questions regarding products or the company to interested customers.
  • Utilize effective questioning techniques to understand customer requirements and recommend suitable solutions.
  • Direct potential customers to the field sales team when necessary.
  • Accurately enter and maintain customer information in the company's database.
  • Handle and process customer orders efficiently and with attention to detail.
  • Address customer grievances promptly and professionally to uphold the company's reputation.
  • Maintain detailed records of customer interactions, calls, and sales, noting any relevant information.
Candidate Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to effectively follow provided scripts while personalizing interactions.
  • Strong listening and questioning abilities to understand customer needs and provide appropriate solutions.
  • Proficiency in accurate data entry and database management.
  • Problem-solving skills to address customer grievances and ensure customer satisfaction.
Required Skills:
  • Communication
  • Interpersonal skills
  • Listening
  • Questioning
  • Data entry


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