Customer Service Associate
10 hours ago
- Zigsaw operates in the None industry, serving as a leading provider of innovative solutions.
- Contact potential or existing customers to inform them about the company's product or service offerings using provided scripts.
- Answer questions regarding products or the company to interested customers.
- Utilize effective questioning techniques to understand customer requirements and recommend suitable solutions.
- Direct potential customers to the field sales team when necessary.
- Accurately enter and maintain customer information in the company's database.
- Handle and process customer orders efficiently and with attention to detail.
- Address customer grievances promptly and professionally to uphold the company's reputation.
- Maintain detailed records of customer interactions, calls, and sales, noting any relevant information.
- Excellent communication and interpersonal skills.
- Ability to effectively follow provided scripts while personalizing interactions.
- Strong listening and questioning abilities to understand customer needs and provide appropriate solutions.
- Proficiency in accurate data entry and database management.
- Problem-solving skills to address customer grievances and ensure customer satisfaction.
- Communication
- Interpersonal skills
- Listening
- Questioning
- Data entry
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