Applications & Services Engineer
23 hours ago
Applications & Services Engineer
Compensation: 50,000 to 60000 per month
Location: Ludhiana (on-site with limited travel)
Reports to: Director/COO
Experience
- 6–8 years in IT support/app support with 2–3 years leading a service desk or
application support function.
- Certifications: ITIL 4 Foundation (required or strongly preferred).
- Plus: SDI Service Desk Manager (advantageous); exposure to Microsoft 365
administration.
Role Summary
Own service operations (BoldDesk), SLAs/CSAT, and business applications/portals (Client
& Induction). Run change/release, knowledge, and training. Interface with development for
portal releases and with vendors for renewals/licensing.
Core Responsibilities
- Service Desk Ownership: prioritization matrix, escalations, backlog hygiene, weekly
operations and CSAT reporting (ITIL‑aligned).
- Applications & Portals: L2 ownership, UAT, release checklists/rollback plans, incident
RCA, access requests.
- Change & Release: chair a lightweight CAB, maintain change calendar, reduce failed
changes.
- Vendor & Renewals: Microsoft 365/AWS/EDR/domains/hosting; cost control, license
hygiene.
- Training & Knowledge: joiner induction, quarterly phishing/user awareness, KB
publication cadence.
- People & Quality: coach L1/L2; QA of ticket notes; continuous improvement using data
No charges from candidate side
For immediate response contact at
Job Type: Full-time
Pay: ₹50, ₹60,000.00 per month
Work Location: In person
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