Guest Relations Manager
9 hours ago
Key Responsibilities
- Supervision: Directly supervise front office staff, including receptionists and guest service agents, ensuring they perform their duties effectively and courteously.
- Guest Relations: Greet and check in guests, manage reservations, and handle guest complaints to ensure a positive experience.
- Staff Management: Train, schedule, and evaluate front office personnel, ensuring they adhere to company policies and standards.
- Administrative Duties: Prepare monthly reports, manage budgets, and maintain accurate records of guest interactions and transactions.
- Coordination: Liaise with other departments, such as housekeeping and maintenance, to ensure smooth operations and address guest needs promptly.
- Required Skills and Qualifications
- Education: A high school diploma is required; an associate or bachelor's degree in hospitality management is preferred.
- Experience: Previous experience in customer service or hotel management is essential, with at least one year in a supervisory role.
- Interpersonal Skills: Excellent communication and problem-solving skills are crucial for addressing guest inquiries and complaints effectively.
- Organizational Skills: Ability to multitask and manage various administrative duties while maintaining a welcoming environment.
- Technical Proficiency: Familiarity with front office software and reservation systems is beneficial for efficient operations
Job Types: Full-time, Permanent
Pay: ₹12, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Experience:
- Hotel management: 5 years (Required)
- Guest relations: 5 years (Required)
- Guest services: 5 years (Required)
Work Location: In person
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