Guest Relations Manager

1 day ago

Secunderabad HO Hyderabad Telangana, India Secunderabad Club Full time ₹ 14,40,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Supervision: Directly supervise front office staff, including receptionists and guest service agents, ensuring they perform their duties effectively and courteously.
  • Guest Relations: Greet and check in guests, manage reservations, and handle guest complaints to ensure a positive experience.
  • Staff Management: Train, schedule, and evaluate front office personnel, ensuring they adhere to company policies and standards.
  • Administrative Duties: Prepare monthly reports, manage budgets, and maintain accurate records of guest interactions and transactions.
  • Coordination: Liaise with other departments, such as housekeeping and maintenance, to ensure smooth operations and address guest needs promptly.
  • Required Skills and Qualifications
  • Education: A high school diploma is required; an associate or bachelor's degree in hospitality management is preferred.
  • Experience: Previous experience in customer service or hotel management is essential, with at least one year in a supervisory role.
  • Interpersonal Skills: Excellent communication and problem-solving skills are crucial for addressing guest inquiries and complaints effectively.
  • Organizational Skills: Ability to multitask and manage various administrative duties while maintaining a welcoming environment.
  • Technical Proficiency: Familiarity with front office software and reservation systems is beneficial for efficient operations

Job Types: Full-time, Permanent

Pay: ₹12, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid time off
  • Provident Fund

Experience:

  • Hotel management: 5 years (Required)
  • Guest relations: 5 years (Required)
  • Guest services: 5 years (Required)

Work Location: In person

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