
Guest Relations Manager
3 days ago
Job Title: Hotel Management Executive
Location: Madhapur
Accommodation & Food: Provided by the company
Experience Required: Minimum 1 year in hospitality / guest relations / property operations
Department: Operations / Guest Management
Job Summary:
We are looking for a Hotel Management Executive to manage the daily operations of our premium guest living property. The role involves ensuring a high level of guest satisfaction, maintaining operational excellence, and upholding hospitality standards similar to a 5-star property.
The ideal candidate should be service-oriented, well-groomed, and capable of handling guests with professionalism and courtesy.
Key Responsibilities:
- Manage daily operations including guest check-ins, check-outs, and room readiness.
- Ensure all rooms and common areas are clean, well-maintained, and guest-ready.
- Handle guest interactions, feedback, and service requests with a positive attitude.
- Coordinate with housekeeping, maintenance, and security teams for smooth property operations.
- Maintain daily occupancy reports, inventory records, and service updates.
- Oversee hygiene, cleanliness, and presentation standards across the property.
- Support billing, vendor coordination, and internal communication as required.
- Ensure guest privacy and company service policies are strictly followed.
- Strive for guest satisfaction through consistent and quality service delivery.
Requirements:
- Bachelor's degree / Diploma in Hospitality, Hotel Management, or equivalent.
- Minimum 1 year of experience in hospitality operations or guest management.
- Excellent communication and interpersonal skills.
- Fluency in English and Hindi (Telugu preferred).
- Basic computer proficiency (MS Office, email, reporting tools).
- Strong sense of responsibility, teamwork, and professionalism.
- Professional attire and grooming are mandatory at all times.
- Willingness to work in shifts, weekends, and flexible hours.
Benefits:
- Accommodation and food provided by the company.
- Opportunity to work in a premium serviced living environment.
- Career growth within property management and hospitality operations.
Job Types: Full-time, Permanent
Pay: ₹30, ₹60,000.00 per month
Benefits:
- Food provided
- Leave encashment
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