Guest Relation Executive

10 hours ago

Jubilee Hills Hyderabad Telangana, India Wurfel Kuche Pvt. Ltd. Full time

**Gender : Only Females**
Languages : English, Hindi, Telugu

Skills : Good at communication, Good at Presentable,
Hospitality Industry, Hotel Management

Job Summary:
The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Key Responsibilities:
**Guest Experience Management**
- Greet and welcome guests, ensuring a warm and friendly atmosphere.
- Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution
- Handle guest complaints or concerns in a professional, efficient manner.
- Coordinate with other departments to resolve issues promptly.
- Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management
- Build and maintain strong relationships with repeat guests.
- Collect and analyze guest feedback to identify trends and areas for improvement.
- Implement initiatives to increase guest loyalty and retention.

Team Coordination
- Train and guide front-line staff on best practices in customer service.
- Ensure staff adhere to service standards and uphold the company’s values.
- Communicate guest expectations and preferences to relevant departments.

Operational Excellence
- Oversee the seamless execution of daily guest-facing operations.
- Maintain accurate records of guest interactions, complaints, and preferences.
- Assist in promotional activities or special events for guests.

Reporting & Analysis
- Generate reports on guest satisfaction, trends, and service performance.
- Develop strategies to improve the overall guest experience based on insights.

Qualifications and Skills:

- Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
- Experience: 1-3 years in a customer service or hospitality role.

**Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Multitasking and organizational skills.
- Ability to work in a fast-paced, dynamic environment.

Personal Attributes:

- Empathy and a customer-first attitude.
- Attention to detail and a proactive approach.
- Professional demeanour and appearance.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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