Guest Relation Executive

5 hours ago

Hyderabad District Telangana, India OdeSpa Full time

**Position Title**: Guest Relations Executive
**Location**: Hyderabad
**Reports To**: Spa Manager / Operations Manager

**Key Responsibilities**:

- **Guest Interaction**:

- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist guests with inquiries about spa services, treatments, and products.
- Provide guests with detailed information about the spa's facilities, policies, and offerings.
- **Customer Service**:

- Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction.
- Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience.
- Maintain a calm and friendly demeanor even in high-pressure situations.
- **Booking & Reservations**:

- Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling.
- Assist guests in selecting appropriate services based on their preferences and needs.
- Process payments and handle guest transactions in accordance with company protocols.
- **Guest Experience Enhancement**:

- Ensure the spa environment is welcoming, clean, and organized at all times.
- Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages).
- Offer personalized recommendations to guests based on their preferences and past visits.
- **Administrative Tasks**:

- Maintain accurate guest records, including preferences and past treatments.
- Assist with marketing or promotional activities to attract new guests.
- Ensure all front desk operations are carried out smoothly and in compliance with company standards.
- **Collaboration**:

- Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience.
- Assist with training new staff members on guest relations procedures.
- **Upselling & Retail**:

- Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered.
- Actively contribute to the spa's revenue targets by suggesting add-on services and packages.

**Key Skills & Qualifications**:

- Strong interpersonal and communication skills.
- Customer-focused with a passion for providing an outstanding guest experience.
- Ability to multitask and handle different tasks simultaneously.
- Experience in the hospitality, wellness, or spa industry is a plus.
- Knowledge of spa services and wellness treatments preferred.
- Basic computer and reservation system proficiency.

**Personal Traits**:

- Friendly, professional, and approachable.
- Detail-oriented and organized.
- Calm under pressure with the ability to think quickly on your feet.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

Work Location: In person

  • Guest Relation Executive

    1 week ago

    Hyderabad, Telangana, India ADYAHR BUSINESS SERVICES PVT LTD Full time

    India's No 01 Amusement Park - **Wonderla Holidays Park** is looking for Guest Relation Executive(s) for Hyderabad Location **JOB Role** - Attend to guests courteously and deal promptly with their requests and queries. Collecting guest feedback forms. **JOB Description** - Welcome guests during check-in and giving a fond farewell to guest while checkout. -...

  • Guest Relation Executive

    2 days ago

    Hyderabad, Telangana, India PVR INOX LTD Full time

    *Supervision of Guest Assistance. *Execute all the guest relations activities to achieve maximum guest satisfaction index scores. *Provide training to staff on customer interaction, service standard and communication skills. *Generate Monthly Sales reports and performance reports. *Escorting the guests at all times. *Preparing report of the feedback...

  • Guest Relation Executive

    4 days ago

    Hyderabad, Telangana, India Odespa wellness Full time

    **Job Title**: Guest Relations Executive (GRE) - Spa & Wellness **Location**: Hyderabad **Department**: Front Office / Guest Services **Reporting To**: Spa Manager / Outlet Head **Job Type**: Full-time **About Ode Spa Wellness**: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences...

  • Guest Relation Executive

    6 days ago

    Hyderabad, Telangana, India Odespa wellness Full time

    **Job Title**: Guest Relations Executive (GRE) - Spa & Wellness **Location**: Hyderabad,Telangana **Department**: Front Office / Guest Services **Reporting To**: Spa Manager / Outlet Head **Job Type**: Full-time **About Ode Spa Wellness**: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer...

  • Guest Relation Executive

    4 days ago

    Hyderabad, Telangana, India Agape Foundation Full time

    **AGAPE INTERNATIONAL SCHOOL, POCHARAM (V) GHATKESAR (M), HYDERABAD- TS** AGAPE International school is located at Hyderabad-Warangal Highway, is looking for an Immediate appointment of qualified Guest Relation Executive. With 5 -10 Years of experience. Should be an Post graduate with MS office Skills, Particularly in Excel and Powerpoint Should be well...

  • Guest Relations Executive

    1 week ago

    dehradun district, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations Executive Location : Nainital / Mukteshwar / Mussoorie We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an...

  • Guest Relation Executive

    2 weeks ago

    Rangareddynagar, Hyderabad, Telangana, India The Green Kingdom green Botanical Garden Full time

    Note: - Food and accomodatio is provided. Overview: As a Guest Relationship Executive at [Greenkingdom Botanical Garden Hydrabad], you will be the face of our park, ensuring that every guest has a memorable and enjoyable experience. You will be responsible for addressing guest inquiries, resolving issues, and providing exceptional service that reflects the...

  • Guest Relations Executive

    2 days ago

    HITEC City, Hyderabad, Telangana, India RED RHINO CRAFT BREWERY AND INSPIRED KITCHEN Full time

    **Job Summary**: The Guest Relations Executive (GRE) is responsible for fostering positive relationships with our guests by providing outstanding customer service, resolving concerns, and ensuring all guests have a memorable experience. The GRE will act as the main point of contact for guest inquiries, special requests, and feedback, playing an essential...

  • Guest Relation Executive

    4 days ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25034227 **Job Category**Rooms & Guest Services Operations **Location**The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India, 500 081 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize and coordinate group check-in/pre-registration procedures....

  • Guest Relations Executive

    3 weeks ago

    Hyderabad, India Hotel Lake View Full time

    Company Description Located in Shamshabad, Hotel Lakeview is hotel dedicated to providing personalized service combined with modern elegance. Our inviting rooms, equipped with modern amenities and a cozy ambiance, offer the epitome of comfort and relaxation. At Lakeview, we strive to create unique and memorable experiences for our guests, with every detail...