Guest Relations Supervisor
2 weeks ago
Ensure Members are properly greeted upon their arrival
- Check up on members bookings and ensure that tables are set before members’ arrival
- Manage the front desk by receiving incoming calls, greeting and attending to members
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the rooms
- Assist members with answers to queries, and offer solutions to issues within their capacity
- Collaborate with other staff and the management to ensure that members complaints are properly attended to in a timely manner
- Ensure that members make payment for services before they exit the rooms
- Keep clear records of down payments received and make detailed notes of balance payments
- Fill up report on members spending every night with details to recognize members behavior on spending and preferences
- Ensure all of the brodcast blast and personal chat delivered properly to the guests
- Communicate with other staff, such as informing details of members’ bookings, needs and complaints.
- Interacting with members
Job Requirements
- Minimum Diploma Degree from an academy. With Maximum age of 30 years old
- Minimum 3 year of experience in the same position
- Excellent communication skills in English, Telugu & Hindi
- Good knowledge of Microsoft Outlook, Word, Excel, Power Point
- Confident, has sense of leadership, detailed, dependable and hard worker
- Must have experience in hospitality industry
Pay: ₹12,377.75 - ₹29,180.15 per month
**Benefits**:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
**Experience**:
- Hotel management: 1 year (required)
- Guest relations: 1 year (required)
- Guest services: 1 year (required)
- Front desk: 1 year (required)
Work Location: In person
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