Hiring For Guest Relations Agent

2 days ago

Hyderabad Telangana, India 2COMS Full time

Guest Relations Agent A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay They are responsible for delivering personalized service and ensuring guests have a memorable experience The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner Responsibilities Warmly and professionally greet and welcome arriving guests Assist with seamless check-in and check-out processes Provide comprehensive information about hotel services local attractions and travel directions Demonstrate patience and problem-solving skills when handling guest complaints and requests Proactively address service issues based on guest feedback Collaborate with various departments such as housekeeping concierge and room service to ensure guest satisfaction Maintain accurate guest records using the Property Management System PMS Organize special services including birthday setups airport transfers and wake-up calls Provide extra attention to detail for VIP and repeat guests Actively promote hotel services amenities and upgrades as appropriate Requirements 3 years of experience in a customer service or hospitality role Excellent communication and interpersonal skills Strong problem-solving abilities Familiarity with Property Management Systems PMS is a plus Ability to remain calm and professional in high-pressure situations Flexibility to work in shifts including weekends and holidays

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    2 weeks ago

    Hyderabad, Telangana, India Afaq Clinics Full time

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