Service Manager-Process Excellence For Mumbai
6 days ago
Service Manager-Process Excellence for Mumbai
Exp: 5-8 Years
Location : Mumbai
05 Days Week (Both Side Transport)
Preferred Skills Set : Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project and should have knowledge with DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process improvement, Lean Six Sigma
Service Manager-Certified Green belt- Business Excellence(Quality) The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
High Level Responsibility area
- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
- Provides analytics support to Business Leaders both onshore and offshore.
- Drives a continuous improvement culture
- Manages the innovation/ idea generation platform MERCURI
- Facilitates Process Improvement trainings
- Supports the business with Quality/Operational excellence initiatives.
Responsibilities:
- Understand business processes, analyze data trends and share recommendations with stakeholders
- Showcase / share skill set & Quality service offerings with stake holders
- Analyze data on key client operational metrics to understand opportunity for improvement
- Learn and understand the domain / business to help define process metrics
- Map processes to identify non-core activities and suggest alternatives and thus help remove waste
- Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
- Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
- Be flexible to changes & continuously evaluate to adapt to the culture of the organization
- Understand and own development needs in consultation with the manager and work to achieve development goals
- Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
- Deliver Lean trainings for Band 3-5 colleagues
- Deliver need based trainings on Problem solving, Quality concepts & tools
- Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
- Identify Failure modes and help in establishing process controls
- Design and develop metrics for accurate measurement of work performance
- Baseline metrics and monitor performance
- Provide advance data Analytics as per Business Unit / Process requirements
- Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Support business to create year on year efficiencies
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Use Six Sigma and Lean tools as required
- Facilitate / Lead projects on Quality and operational excellence using Six Sigma /Lean/ Project Management methodologies
- Develop project roadmaps for assigned projects with minimal or no mentoring support
- Acts as a program manager for BU specific or division level programs
Education:
- Graduate in any stream
- Green Belt/Black Belt certified
Required Experience
- 5+ years of work experience
- Total work experience of 5 years or more (after Graduation in any discipline)
- Relevant / industry work experience of 3 years or more
- Maximum experience should not exceed 8 years.
- Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
- Experienced in managing multiple project teams simultaneously
Preferred Experience:
- Training and Facilitation Skills and experience
- Excellent oral, written, cross functional and interpersonal communication skills.
- Learning ability with customer orientation and a keen eye for process improvement
- Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
- Knowledge of Minitab
- Knowledge of Access
- Good knowledge of MS Excel, Power Point and MS Visio
Note : Looking for Immediate joiner only or who can join within 15-20 days. Interested candidates can share their CV's at with Subject line-Service Manager-Process Excellence for Mumbai
-
Mumbai, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSr. Service Manager-Process Excellence for MumbaiExp: 8-12 YearsLocation : Mumbai05 Days Week (Both Side Transport)Preferred Skills Set : Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project and should have knowledge with DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process...
-
Process Excellence Manager
4 days ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 1,20,000 - ₹ 3,60,000 per yearProcess Excellence Manager-AGRI-FIN-PROJECTS (AF)-Marketing Branches Operations Grade-M3/M4 Location-Mumbai Function- Agri Business Group JD:Developing and implementing efficient and effective operational processes for the division. Analyzing existing processes and identifying areas for improvement, streamlining, and automation. ...
-
Process and Service Excellence team
1 week ago
Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout The Role : Job Title: Process and Service Excellence team (PSXT), AS LocationMumbai, India Corporate TitleAS Role Description- Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and...
-
Process Excellence Lead
3 days ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDear Professional Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai, Currently we are Process excellence for them.Please revert with your updated profile if you are interested in this position along with your CTC...
-
Sales Manager
4 days ago
Mumbai, Maharashtra, India Kevin Process Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionKevin Process Technologies is a pioneer in Pharmaceutical Processing with over 27 years of innovation and dedication since its establishment in 1996. We are known for providing cutting-edge solutions that enhance efficiency, precision, and excellence in pharmaceutical manufacturing. Our mission is to exceed industry standards through...
-
Employee Relations Manager
8 hours ago
Mumbai, Maharashtra, India I Process Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearHiring: ER Manager (Legal & Compliance) For I-PROCESS Services (India) Ltd We are looking for a highly motivated and experienced Employee Relations (ER) Manager with a proven track record in handling ER matters within the BFSI sector. Should have handled compliance violation/fraud cases in the BFSI industry. Should be well-versed in handling code...
-
Collection Manager
4 days ago
Mumbai, Maharashtra, India Tanserv Business Process Pvt Ltd Full time ₹ 8,40,000 - ₹ 9,60,000 per yearTitle: Collection ManagerLocation: MumbaiCompany: TanServ Business Process Private LimitedJob Type: Full-timeExperience: 10 years & aboveSalary: 70,000-80,000Role DescriptionThis is a full-time on-site role for a Field Collections Manager at TanServ Business Process Pvt. Ltd located in Mumbai. The Field Collections Manager will be responsible for managing...
-
Process Excellence
1 week ago
Navi Mumbai, Maharashtra, India CMA Cgm Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title:Process Excellence Sr. Executive / Specialist- Operations SupportLocation:Airoli Job Summary:We are seeking a highly motivated and detail-oriented professional to join our Process Excellence Team within the Operations Support department of a leading shipping company. This role is designed for individuals with strong project management and...
-
Branch Service Partner
2 days ago
Mumbai, Maharashtra, India Aspire For Her Full time ₹ 6,00,000 - ₹ 11,50,000 per yearJob Title:Branch Service PartnerLocation:Pan MumbaiSBU:OSD (Operations & Service Delivery)BU:Operations & Service DeliveryCTC:₹11.5 LPAExperience Required:1–6 yearsRole Objective:To ensure seamless operational support across trade services and branch-level servicing, enhancing customer experience and compliance standards.Key Responsibilities:Manage ...
-
Quality Process Excellence Manager
1 week ago
Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLean Six Sigma (GB /BB Certified)Customer service /contact center in Process Improvement.knowledge on Project Management (DMAIC, DMADV), Good knowledge of MS Office, PPT and Excel Sheet Descent knowledge of statistical tools like Minitab, JMP, SPSS Required Candidate profileLean Six Sigma Green Belt and Black Belt Certified Technical CompetenciesMeasures...