Sr. Service Manager-Process Excellence For Mumbai

2 days ago


Mumbai, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Sr. Service Manager-Process Excellence for Mumbai

Exp: 8-12 Years

Location : Mumbai

05 Days Week (Both Side Transport)

Preferred Skills Set : Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project and should have knowledge with DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process improvement, Lean Six Sigma

Sr. Service Manager-Certified Green/Black belt- Business Excellence(Quality) The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

High Level Responsibility area

  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  • Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform MERCURI
  • Facilitates Process Improvement trainings
  • Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

  • Understand business processes, analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
  • Understand and own development needs in consultation with the manager and work to achieve development goals
  • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
  • Deliver Lean trainings for Band 3-5 colleagues
  • Deliver need based trainings on Problem solving, Quality concepts & tools
  • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
  • Identify Failure modes and help in establishing process controls
  • Design and develop metrics for accurate measurement of work performance
  • Baseline metrics and monitor performance
  • Provide advance data Analytics as per Business Unit / Process requirements
  • Identity opportunities for capacity creation
  • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
  • Support business to create year on year efficiencies
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma /Lean/ Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs

Education:

  • Graduate in any stream
  • Green Belt/Black Belt certified

Required Experience

  • 8+ years of work experience
  • Total work experience of 5 years or more (after Graduation in any discipline)
  • Relevant / industry work experience of 3 years or more
  • Maximum experience should not exceed 8 years.
  • Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
  • Experienced in managing multiple project teams simultaneously

Preferred Experience:

  • Training and Facilitation Skills and experience
  • Excellent oral, written, cross functional and interpersonal communication skills.
  • Learning ability with customer orientation and a keen eye for process improvement
  • Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
  • Knowledge of Minitab
  • Knowledge of Access
  • Good knowledge of MS Excel, Power Point and MS Visio

Note : Looking for Immediate joiner only or who can join within 15-20 days. Interested candidates can share their CV's at with Subject line-Service Manager-Process Excellence for Mumbai



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