Sr. Service Manager-Process Excellence For Mumbai

6 days ago


Mumbai, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Sr. Service Manager-Process Excellence for Mumbai

Exp: 8-12 Years

Location : Mumbai

05 Days Week (Both Side Transport)

Preferred Skills Set : Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project and should have knowledge with DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process improvement, Lean Six Sigma

Sr. Service Manager-Certified Green/Black belt- Business Excellence(Quality) The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

High Level Responsibility area

  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  • Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform MERCURI
  • Facilitates Process Improvement trainings
  • Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

  • Understand business processes, analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
  • Understand and own development needs in consultation with the manager and work to achieve development goals
  • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
  • Deliver Lean trainings for Band 3-5 colleagues
  • Deliver need based trainings on Problem solving, Quality concepts & tools
  • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
  • Identify Failure modes and help in establishing process controls
  • Design and develop metrics for accurate measurement of work performance
  • Baseline metrics and monitor performance
  • Provide advance data Analytics as per Business Unit / Process requirements
  • Identity opportunities for capacity creation
  • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
  • Support business to create year on year efficiencies
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma /Lean/ Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs

Education:

  • Graduate in any stream
  • Green Belt/Black Belt certified

Required Experience

  • 8+ years of work experience
  • Total work experience of 5 years or more (after Graduation in any discipline)
  • Relevant / industry work experience of 3 years or more
  • Maximum experience should not exceed 8 years.
  • Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
  • Experienced in managing multiple project teams simultaneously

Preferred Experience:

  • Training and Facilitation Skills and experience
  • Excellent oral, written, cross functional and interpersonal communication skills.
  • Learning ability with customer orientation and a keen eye for process improvement
  • Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
  • Knowledge of Minitab
  • Knowledge of Access
  • Good knowledge of MS Excel, Power Point and MS Visio

Note : Looking for Immediate joiner only or who can join within 15-20 days. Interested candidates can share their CV's at with Subject line-Service Manager-Process Excellence for Mumbai



  • Mumbai, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Manager-Process Excellence for MumbaiExp: 5-8 YearsLocation : Mumbai05 Days Week (Both Side Transport)Preferred Skills Set : Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project and should have knowledge with DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process...

  • Sales Manager

    4 days ago


    Mumbai, Maharashtra, India Kevin Process Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionKevin Process Technologies is a pioneer in Pharmaceutical Processing with over 27 years of innovation and dedication since its establishment in 1996. We are known for providing cutting-edge solutions that enhance efficiency, precision, and excellence in pharmaceutical manufacturing. Our mission is to exceed industry standards through...

  • Sr. Account Manager

    2 days ago


    Mumbai, Maharashtra, India Intellics Global Services Mumbai Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position : Sr. Account \Delivery Manager IT Staffing (Permanent Work from home)About Intellics Global Services ( Formerly ITSource Global Services )Intellics with its two decade of experience in managing fortune 500 & large customer across all domains is constantly redefining the way, services are being delivered and aligning customer objectives with our...


  • Mumbai, Maharashtra, India INVNT® Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring – URGENTLY INVNT, a global experiential agency, is looking forClient Servicing Manager/Sr. Manager (2 vacancies) to join our dynamic Mumbai teamWith headquarters in the US and a presence across 10 global locations, we bring brands to life through Events, Activations, Exhibitions, Creatives, Content, and Web3 experiences. Learn more at If...

  • Process Excellence

    1 week ago


    Navi Mumbai, Maharashtra, India CMA Cgm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:Process Excellence Sr. Executive / Specialist- Operations SupportLocation:Airoli Job Summary:We are seeking a highly motivated and detail-oriented professional to join our Process Excellence Team within the Operations Support department of a leading shipping company. This role is designed for individuals with strong project management and...


  • Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Process Excellence Manager-AGRI-FIN-PROJECTS (AF)-Marketing Branches Operations Grade-M3/M4 Location-Mumbai Function- Agri Business Group JD:Developing and implementing efficient and effective operational processes for the division. Analyzing existing processes and identifying areas for improvement, streamlining, and automation. ...

  • Sr Manager

    2 weeks ago


    Mumbai, Maharashtra, India NAFA Capital Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Group UAP & NAFA Group is an integrated financial services platform with activities in asset management services, principal investing, investment banking, India market entry partnerships, and sustainability focused strategic advisory services. We specialise in providing a variety of financial services, advisory services and asset management...

  • Sr Service Engineer

    5 hours ago


    Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Kurla West, Mumbai Sr Service Engineer Experience : 5 to 10 yrs Skills Required : Job Summary : Perks, Incentives, ESOPs & Compensation details Travel ,Conveyance ,Mobile Allowances Job Description Problem diagnosis and resolving of Fire alarm system, Access Control, CCTV, Biometric systems. Handling all kind of trouble shooting and...


  • Mumbai, Maharashtra, India Gryphon Hytech Services Full time ₹ 4,50,000 - ₹ 7,00,000 per year

    Job Title : Jr/Sr. Process Associate - Revenue BookingLocation : Mumbai*******************************************************************************************IMMEDIATE JOINERS ALERTWe're looking for candidates who can join immediately.If you're available, please send your CV via WhatsApp only to: Please note: No calls will be


  • Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About The Role :  Job Title: Process and Service Excellence team (PSXT), AS LocationMumbai, India Corporate TitleAS Role Description- Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and...