IT Support Specialist L2

3 days ago

Hyderabad, Telangana, India Milestone Technologies, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk-up support station.

  • Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
  • Image Mac, Windows, and Linux computers and configure these computers for employees
  • Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
  • Perform small project based work to improve IT and other systems
  • Showcase your knowledge by training other employees on new applications, hardware, and moreSkills
  • Bachelor's Graduate in any stream
  • Minimum 2+ years of IT industry experience
  • VOIP administration experience
  • Experience troubleshooting Chrome OS
  • Command-line Unix experience
  • An understanding of A/V concepts and functionality
  • Experience with GSuite tools including GMail, Google Docs, and Google Calendar
  • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
  • A history of expanding your knowledge via technical training (self-taught and/or formal) and certification.
  • A drive to assist customers and solve their technical problems
  • End-user support experience for MacOS, Chrome, and Windows
  • Problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks especially over wifi and VPN
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • Ability to work some weekend daysNote: This role requires the successful candidate to be in office, however some work-from-home days will be available.

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