L2 Support Engineer

6 days ago

Hyderabad, Telangana, India QLOTECH Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role : Mac L2 Support Engineer with JAMFLocation : HiTec City, Hyderabad (On-site, 5 days a week)Experience : 5 YearsImmediate Joiners Preferred Job Overview :We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments. Key Responsibilities :

  • Provide L2 support for macOS devices in an enterprise setup.
  • Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance.
  • Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity.
  • Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS.
  • Ensure endpoint security compliance by enforcing policies and managing security configurations.
  • Handle user access management, password resets, and MFA for enterprise users.
  • Work with IT ticketing systems to log, track, and resolve support requests efficiently.
  • Provide exceptional customer support with clear verbal and written communication.

Required Skills & Experience :

  • 5 years in IT support with 3 years of macOS support.
  • 3 years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies).
  • Strong troubleshooting skills in macOS system administration and endpoint security.
  • Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support.
  • Experience with IT ticketing systems for tracking and resolution.
  • Excellent verbal & written communication skills (Mandatory) )

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