
Manager Quality Assurance
3 days ago
This position will be based at Munnar, Kerala. Candidates will to relocate to Munnar pls apply.
Key Deliverables
Financial Outcomes
- Cost of Poor Quality and waste reduction: Develop evaluation metrics and tracking cost of poor quality and take proactive measures to reduce wastages and product recalls.
- Analytical cost: Control analytical cost against the budget.
- Analyze and approve waste with Cost as a Parameter
Customer Services
- Customer Interactions: Interactions with customers to meet the various Quality, Food Safety, Regulatory & Compliance requirements which customer seeks from time to time. Monitor the customer complaints and prepare details root cause analysis and mitigation plan.
- Product Quality Index /Customer satisfaction index: Monitor and improve product quality index and customer satisfaction index by enhancing RFT.
- Ensuring finished goods meet global statutory & regulation compliances like for USFDA/EEC/BRC/ Japan/ SEA requirements as applicable.
Internal Processes
- Meet plant key KPIs like CCPMP, GMP, Misc. CPC, Usage variances, % Yield, Process performances
- Establish objectives, KPI for the quality department, periodically formulate and get approval from top management on food safety policies and programs
- Implement and maintain Quality Systems and Food Safety management system that are in compliance with various quality and food safety standards and regulations.
- Establish system and procedures in association with Central/Corporate quality to drive systems, setting-up standards & guidance to implement & improve overall quality of the plant in compliance to Global Group quality requirements
- Establish Total Quality management system in the plant by effective maintenance of Incoming materials quality compliance, in-process quality checks (IPQC) and Finished product quality compliance.
- Support NPD activities and aid in providing quality and testing requirements.
- To handle complaints received from market & trades - Ensure proper documentation, information flow, root cause analysis, CAPA and effectiveness of CAPA.
- Ensure renewal and certification of FSSC, 9001, USDFA, Organic, Rainforest Alliance, Kosher and Halal
- Conduct Vendor Quality evaluation, vendor audit, approval and assessment of vendor quality and capability, capacity
- Prepare SOP, flow chart, establish hazard analysis, identify critical control points (CCP) & its limits, OPRP, PRP. Onsite verification of flow charts, closing of identified gaps, validation and verification process
- Conduct monthly GMP audits, integrated pest control management process in the plant
- Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements in the unit and create a culture of quality
Innovation & Learning
- Actively work with the NPD team for innovations of the new type of products.
- Generate Competency matrix of workmen and impart training on Quality and Food Safety
- Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements in the unit and create a culture of quality and Food Safety.
Critical Factors for the role
- Master's / bachelor's degree in food technology / food Process Engineering
- 10+ years of relevant work experience in Quality Management / new product development
- Experience in Instant Tea Ops, Solubles, Coffee, Tea or Dairy Operations
- Experience in Quality Management Systems, HACCP, ISO, Food safety management systems and auditing
- Has good understanding of QA and NPD process
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