US & Canada Logistics Expert

1 day ago

Mohali, Punjab, India Augmentive Business 7 Solution Full time


Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

1. Dispatch & Daily Operations
  • Assign loads to carriers/drivers based on capacity, location, and schedule.
  • Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
  • Maintain communication with drivers for real-time updates.
  • Record daily activities in TMS and provide EOD reports to clients.
2. Track & Trace
  • Proactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
  • Contact drivers/carriers every 2–3 hours for status updates.
  • Provide clients with real-time visibility of their shipments.
  • Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
3. Load Planning & Carrier Relations
  • Expert knowledge of Load board and arrange loads for trucks
  • Plan efficient load assignments considering cost, service levels, and regulations.
  • Build and maintain strong relationships with carriers and owner-operators.
  • Negotiate freight rates, spot rates, and accessorial charges.
  • Maintain a carrier database for recurring business.
4. Documentation & Customs Support
  • Prepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
  • Support US brokers with ACE (Automated Commercial Environment) entries.
  • Support Canadian brokers with ACI (Advance Commercial Information) filings.
  • Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
  • Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
5. Freight Forwarding Coordination
  • Coordinate with international freight forwarders for air & ocean shipments.
  • Manage bookings, container tracking, and export/import paperwork.
  • Ensure smooth coordination between first-mile, main leg, and last-mile partners.
  • Handle exceptions such as rollovers, customs delays, and port congestion.
6. Customer & Stakeholder Support
  • Act as the first point of contact for shippers, carriers, and customs brokers.
  • Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
  • Resolve escalations (missed pickup, damage, misrouted cargo).
  • Provide proactive communication to clients for all key milestones.


Key Performance Indicators (KPIs)
  • On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
  • Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
  • Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
  • Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
  • Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
  • Issue Resolution TAT: 90% of escalations resolved within 1 business day.


Required Qualifications
  • 2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
  • Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
  • Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
  • Understanding of ACE/ACI filing processes and cross-border compliance.
  • Excellent English communication skills (written & verbal).
  • Proficiency in MS Excel, Google Workspace, and logistics systems.


Preferred Skills
  • Experience with freight brokerage or 3PL operations.
  • Knowledge of USMCA/NAFTA trade compliance.
  • Exposure to air/ocean freight forwarding documentation.
  • Ability to work night shifts to support North American business hours.


Why Join Us?
  • Opportunity to work with leading US & Canadian logistics companies.
  • Gain cross-border expertise in freight, dispatch, and customs compliance.
  • Fast-track career growth with global exposure.
  • Competitive salary, shift allowance, and performance bonuses.

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