Operations Team Lead
4 days ago
Job Title:
Operations Team Lead
Location:
Bangalore
Department:
Operations
Reports To:
Operations Manager / Head of Operations
About the Role
We are looking for a highly motivated
Operations Team Lead
to join our growing team. The role involves leading a team of 4–5 associates, managing day-to-day operations, and driving process improvements. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and proven experience in handling complex
Key Responsibilities
- Lead and manage a team of Operations Associates, ensuring smooth execution of daily tasks.
- Oversee complex operational processes, identify bottlenecks, and implement solutions to improve efficiency.
- Collaborate with cross-functional teams (Sales, Finance, Product, etc.) to ensure seamless service delivery.
- Develop and maintain SOPs, ensuring compliance with internal policies and external regulations.
- Monitor key operational metrics and present performance reports to management.
- Provide coaching, feedback, and guidance to team members to build capability and accountability.
- Contribute to strategic projects and support process automation or tech adoption initiatives.
Requirements
- 2–4 years of experience
in operations, preferably in fast-paced or complex environments. - Prior team management or supervisory experience is mandatory.
- Strong communication and interpersonal skills with fluency in English (both written & verbal).
- Proven ability to handle complex operational workflows with high attention to detail.
- Startup or high-growth company experience is a plus.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in MS Excel/Google Sheets and familiarity with tools like CRMs, project management platforms, etc.
What We Offer
- Opportunity to work in a fast-paced, dynamic environment.
- Exposure to diverse operations and cross-functional projects.
- A collaborative team culture with growth and leadership opportunities.
-
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