Renewal Executive

2 weeks ago


Bengaluru, Karnataka, India Flexera Software Full time ₹ 4,00,000 - ₹ 12,00,000 per year
  • The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:

  • Engaging with customers using phone, email, or other media, on their upcoming renewals

  • Delicately but professionally working through customer objections to secure on-time renewals
  • Responding to customer emails and requests within one business day of receipt
  • Logging all customer interactions in

  • Once fully trained, expect to work with approximately 150 renewals per quarter

  • Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
  • Adhere to and follow all service level expectations
  • May be asked to work EMEA or North America hours

Requirements:

  • 2+ years of experience preferably in Operations, Order Processing or Renewals
  • Excellent written and verbal communication skills.
  • Language skills: English.
  • Prior experience using Salesforce or another CRM solution.
  • Bachelor's degree from an accredited college or university or relevant experience.

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