
Renewal Executive
2 weeks ago
The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
Engaging with customers using phone, email, or other media, on their upcoming renewals
- Delicately but professionally working through customer objections to secure on-time renewals
- Responding to customer emails and requests within one business day of receipt
Logging all customer interactions in
Once fully trained, expect to work with approximately 150 renewals per quarter
- Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
- Adhere to and follow all service level expectations
- May be asked to work EMEA or North America hours
Requirements:
- 2+ years of experience preferably in Operations, Order Processing or Renewals
- Excellent written and verbal communication skills.
- Language skills: English.
- Prior experience using Salesforce or another CRM solution.
- Bachelor's degree from an accredited college or university or relevant experience.
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