Renewals Specialist(SaaS

4 days ago

Bengaluru, Karnataka, India Digital Mapout Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Qualifications

  • 2-5 years of experience in SaaS renewals, sales operations, or customer-facing support roles
  • Proficiency in Salesforce required; Gainsight recommended.
  • Strong attention to detail and commitment to data accuracy
  • Ability to handle high-volume renewal workflows with efficiency
  • Effective communicator with internal stakeholders and external customers

Self-motivated, organized, and responsive in a distributed team environment

Key Responsibilities

  • Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration, driving timely execution and renewal growth through proactive customer outreach and commercial alignment.
  • Drive renewal discussions with customers and support conversion to multi-year contracts
  • Create and maintain accurate opportunity and quote data in Salesforce and Gainsight throughout the renewal lifecycle. Proactively identify and flag renewal risks or delays to the Manager
  • Coordinate with Customer Success and Sales to align on account health and renewal strategy
  • Ensure timely execution of renewal quotes and contracts in compliance with internal processes
  • Deliver regular status updates and ensure high data hygiene for forecasting
  • Participate in team cadences and contribute to process improvement initiatives

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