Renewals Specialist(SaaS
3 days ago
Qualifications
- 2-5 years of experience in SaaS renewals, sales operations, or customer-facing support roles
- Proficiency in Salesforce required; Gainsight recommended.
- Strong attention to detail and commitment to data accuracy
- Ability to handle high-volume renewal workflows with efficiency
- Effective communicator with internal stakeholders and external customers
Self-motivated, organized, and responsive in a distributed team environment
Key Responsibilities
- Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration, driving timely execution and renewal growth through proactive customer outreach and commercial alignment.
- Drive renewal discussions with customers and support conversion to multi-year contracts
- Create and maintain accurate opportunity and quote data in Salesforce and Gainsight throughout the renewal lifecycle. Proactively identify and flag renewal risks or delays to the Manager
- Coordinate with Customer Success and Sales to align on account health and renewal strategy
- Ensure timely execution of renewal quotes and contracts in compliance with internal processes
- Deliver regular status updates and ensure high data hygiene for forecasting
- Participate in team cadences and contribute to process improvement initiatives
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