Service Manager

4 days ago


Delhi NCR New Delhi, India Oyster Bath Concepts Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Manage and resolve customer escalations
  • Track pending service calls
  • Oversee all service operations
  • Coordinate with Sales team to provide service support
  • Resolve customer problems and provide product information
  • Managing service centers, handling escalation calls, service delivery tracking and technical training programs
  • Generate purchase request for spare parts and ensure on time billing
  • AMC Target and managed agreement
  • Managed CRM data accuracy and customer records
  • Execute comprehensive audits including field, telephonic, toolkit and technician accompaniment to improve customer service quality.
  • Delivered on site repair and Installation support to customers.
  • Oversee Store stock Management and Data Maintenance

Preferred candidate profile

  • After Sales Service Management
  • Customer Relationship Management(CRM)
  • Warranty & Replacement Handling
  • Service Centre Network Development
  • Team Leadership & Training
  • Data Analysis & MIS Reporting
  • Process Improvement & Policy Implementation


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